Guest Experience Host & Seating Specialist

Homebase, Inc.; Germantown (TN); On-site; USD 24,000 - 32,000; Full time

Job summary

Southern Social in Germantown, TN is seeking friendly greeters to welcome guests and guide their dining experience. The role requires a keen eye for detail, excellent customer service, and the ability to de-escalate situations while ensuring guests feel valued and well taken care of.

Responsibilities include greeting guests, determining dining needs, seating guests with OpenTable, and maintaining smooth seating flow.

Qualifications

• Excellent verbal communication and strong customer service skills.
• Ability to resolve conflicts professionally and calmly.
• Demonstrates collaboration and teamwork with other staff.

Responsibilities

• Greets all guests with enthusiasm and makes them feel welcome.
• Ascertains dining needs and preferences.
• Seats guests and manages seating chart using OpenTable.
• Monitors seating flow and restaurant activity.
• Responds to guest inquiries and requests promptly and politely.
• Works opening and closing duties as needed.
• Assists with side work such as cleaning, stocking and organizing.
• Supports other team members and departments to maintain positive relationships.

Skills

Verbal communication

Customer service

Conflict resolution

Collaboration

Attention to detail

Professionalism

Job description

Southern Social in Germantown, TN is seeking friendly greeters to welcome guests and guide their dining experience. The role requires a keen eye for detail, excellent customer service, and the ability to de-escalate situations while ensuring guests feel valued and well taken care of.

Responsibilities include greeting guests, determining dining needs, seating guests with OpenTable, and maintaining smooth seating flow.