Guest Experience Host: Reservations & Seating

Pyramid Global Hospitality; Cincinnati (OH); On-site; USD 20,664 - 24,796; Full time

Job summary

Pyramid Global Hospitality is seeking a customer-focused Host to join our team. This role greets guests, supports service staff, and helps deliver a memorable hospitality experience at our Cincinnati-area restaurant.

The Host will manage seating, monitor wait times, handle reservations, and coordinate table movement for large parties to optimize service flow. Excellent communication and a welcoming demeanor are essential for success in this role.

Qualifications

• Engaging and welcoming personality essential.
• Ability to work under pressure in a fast-paced environment.
• Passion for creating an exceptional guest experience.
• Excellent communication skills.

Responsibilities

• Greet guests as they arrive or move about the restaurant area.
• Monitor the open dining sections for empty and cleaned tables.
• Estimate wait times for guests and monitor the guest waiting list.
• Ensure that the needs of the guests are met while they are waiting.
• Answer the telephone, book reservations, and move tables together to accommodate large parties.

Skills

Engaging personality

Work under pressure

Guest experience focus

Communication skills

Job description

Pyramid Global Hospitality is seeking a customer-focused Host to join our team. This role greets guests, supports service staff, and helps deliver a memorable hospitality experience at our Cincinnati-area restaurant.

The Host will manage seating, monitor wait times, handle reservations, and coordinate table movement for large parties to optimize service flow. Excellent communication and a welcoming demeanor are essential for success in this role.