Guest Experience Host - Front Desk & Concierge

Montage International; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Montage International seeks a Front Office Agent to warmly welcome guests, assist with check-in/check-out, and create personalized guest experiences. You will manage folios, invoices, billing, and build professional guest relationships to enhance the stay.

The role partners with all departments to ensure seamless service, maintains guest records, and shares local knowledge to meet guest requests. Proficiency in English and basic math are required.

Qualifications

• High School Diploma or equivalent, Bachelor's Degree preferred.
• Minimum of two years’ experience in a hotel operations environment.
• Minimum of two years’ experience in customer service.
• Possess basic math skills and have the ability to accurately handle billing.
• Ability to communicate clearly in English, both written and spoken.
• Advanced skills in Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Providing excellent customer service and telephone etiquette, and actively aspiring to reach department and property defined goals and objectives
• Hosting and welcoming guests with a friendly and sincere demeanor
• Assisting with guest check-in and out process, as well as folios, invoicing and billing
• Thinking outside the box to own and solve guest stay areas of opportunity. Going above and beyond to recover any service opportunities and exceed guest expectations
• Communicating and partnering with all department leaders and hourly Associates to ensure the guest experience is personalized and executed seamlessly
• Maintaining proper record keeping for guest accounts, being knowledgeable about hotel services and local surroundings in order to answer, respond and communicate with guests regarding questions and requests

Skills

Customer service

Hotel operations

English communication

Billing math

Education

High School Diploma or equivalent

Bachelor's Degree preferred

Tools

Word

Excel

PowerPoint

Outlook

Job description

Montage International seeks a Front Office Agent to warmly welcome guests, assist with check-in/check-out, and create personalized guest experiences. You will manage folios, invoices, billing, and build professional guest relationships to enhance the stay.

The role partners with all departments to ensure seamless service, maintains guest records, and shares local knowledge to meet guest requests. Proficiency in English and basic math are required.