Guest Experience Host & Brand Ambassador

Torsap Thai Kitchen; Jacumba Hot Springs (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

Torsap Thai Kitchen in Jacumba Hot Springs, California, is seeking a dedicated Brand Ambassador. Your primary role is to ensure guests have an exceptional experience, overseeing everything from their welcome to their goodbye.

You will handle day-to-day host operations, manage seating arrangements, monitor restaurant flow, and respond to all guest inquiries promptly. Effective communication, time management, and problem-solving skills are essential in this fast-paced environment.

Qualifications

• Ability to communicate effectively with guests and coworkers.
• Capable of organizing work assignments with timely follow-up.
• Superb time management skills essential.

Responsibilities

• Act as the Brand Ambassador for the hotel.
• Manage seating chart and host operations.
• Respond to guest inquiries and perform opening/closing duties.

Skills

Communication in verbal and written English

Time management

Problem-solving

Basic mathematical calculations

Job description

Areas of ownership include:

• Brand Ambassador for Jacumba Hot Springs Hotel - From the welcome to the goodbye {and everything in between} you are to ensure that guests expectations are exceeded as they experience our property.
• Day to day host operations including, but not limited to, seating guests and managing the seating chart, monitoring restaurant activity to determine seating and dining flow, responding to guest inquiries and requests in a timely, friendly, and efficient manner, and performing opening and closing duties, as needed.

Qualifications (Includes equipment knowledge/use):

• Ability to satisfactorily communicate in verbal and written English with guests, management and co-workers to their understanding
• Prioritize and organize work assignments, have timely follow up and execution
• Have superb time management skills
• Ability to apply logical thinking and understanding to carry out written and oral instructions
• Ability to address and solve problems involving guest and operational issues
• Ability to compute basic mathematical calculations
• Ability to work varied shifts, including weekends and holidays as needed
• Possess the physical and mental stamina to work for extended periods of time
• Sit, walk, and stand continuously
• Lift / carry up to 25lbs

We Are Human Kind
Intentional Hospitality
This is not a regular job, and we are not a regular company.
We Are Human Kind is our name.
We are a new hospitality group, forming around the restoration and rejuvenation of a small, magical, high desert community nestled in the bouldery mountains of San Diego’s Sonoran Desert along Old Highway 80. Live music, art, hospitality, and community are our heartbeat.
We are dreamers and we are doers.
We are looking for others who feel the same calling for this once-in-a-lifetime opportunity to build something meaningful, something real, and something that reverberates through the generations.
OUR CULTURE
Our culture encourages the strange and unusual.
We see beauty in imperfection.
We like dust, we like patina, we like age and we like rust.
Our culture is high fidelity - we celebrate humanity in all of its forms - all of the highs and lows of our natural human rhythms, backgrounds, experiences, and times together.
We accept that life is ups, downs, easy days and hard days - and we wouldn’t want it any other way.
We are not easily offended and we laugh a lot.
We put everything we have into everything we do.
We do not go halfway.
As the owners and designers, there is no detail we do not care about.
We care about the way our spaces make others feel and the way our food and our drinks convey our intentions.
We are relentless, we are problem solvers, the show must go on.
We approach all aspects of this endeavor from a place of aspiration.
We focus on the human experience and our goal is to overwhelm our fellow humans with spaces and experiences that feel effortless and natural.
VALUES
Impressively independent and reliable
Excitement about what you do
Passion for the smallest details
Grace and compassion for others
Upholding honesty over comfort
Resilient
Conscientious
Self-aware
ABOUT JACUMBA HOT SPRINGS HOTEL
The crown jewel and the heartbeat of this tiny dusty town is the Jacumba Hot Springs Hotel.
A newly renovated boutique hotel in the middle of nowhere…one hour east of downtown San Diego. The hotel has been designed with a sense of place, natural materials, textures, and objects from ancient and primitive cultures from all over the world.
22 artisan rooms, 2 outdoor mineral hot spring pools, indoor hot spring tub, exotic desert hideaway bar, restaurant with lava rock walls, vintage ceramic lights and outdoor patios under a canopy of old-world lanterns, a live music stage, and multi-friend cabanas with cast iron fire pits.