Guest Experience Front Desk Agent

Hunter Super Techs - TurnPoint; Florida; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision

Life insurance

401K savings plan

Paid time off

Hotel rate discounts

Tuition assistance

Volunteer opportunities

Job summary

McKibbon Front Desk Agent is the first point of contact for guests, delivering a welcoming, professional experience. You will process check-ins, handle overbookings, and resolve guest issues while coordinating with other departments to ensure seamless service.

Strong communication and customer service skills are essential, along with basic computer and math abilities. You will be punctual across varied shifts to support front desk operations and uphold McKibbon’s guiding principles.

Qualifications

• High school diploma or equivalent vocational training certificate.
• Previous front desk or similar hotel experience.
• Experience in hotel setting is highly desirable.
• Proficiency with computers and basic math.
• Ability to input/access information in PMS and/or POS systems.
• Provide excellent customer service and maintain a professional demeanor.

Responsibilities

• Process guest check-ins and verify registration information.
• Handle overbooked or walked guests and manage room status.
• Respond promptly to guest requests and resolve issues to ensure satisfaction.
• Communicate guest information to relevant departments and staff.
• Maintain knowledge of hotel features, rates, promotions, and group activities.
• Train in Food & Beverage operations to fill in when needed.

Skills

Communication skills

Customer service

Punctuality

People skills

Teamwork

Education

High school diploma

Tools

PMS

POS system

Computers

Job description

McKibbon Front Desk Agent is the first point of contact for guests, delivering a welcoming, professional experience. You will process check-ins, handle overbookings, and resolve guest issues while coordinating with other departments to ensure seamless service.

Strong communication and customer service skills are essential, along with basic computer and math abilities. You will be punctual across varied shifts to support front desk operations and uphold McKibbon’s guiding principles.