Guest Experience Director — Hospitality Leader

Chick-fil-A; Dedham (MA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Health insurance

Dental insurance

Vision insurance

401(k)

Employee discount

Paid training

Scholarship opportunities

Job summary

Chick-fil-A Dedham is seeking an experienced Hospitality Director to lead a team focused on attentiveness, courtesy, and friendliness while ensuring smooth store operations.

The role requires strong leadership, excellent communication, and a flexible schedule with availability on Saturdays. Competitive pay and a full-time commitment are offered to join our customer-first team.

Qualifications

• Proven leadership experience in hospitality or customer service.
• Open availability, including Saturdays.
• Strong communication, leadership, and interpersonal skills.
• Ability to manage multiple priorities and lead a team effectively.

Responsibilities

• Lead and manage hospitality initiatives to ensure exceptional guest experiences.
• Collaborate with the Training Director to train team members to maintain high standards of attentiveness, courtesy, and friendliness.
• Collaborate with the Operator and Senior Leadership to implement strategies aligned with Chick-fil-A’s mission and values.
• Ensure daily operations run smoothly and efficiently, focusing on guest satisfaction.
• Foster a positive, team-oriented environment and motivate staff to perform at their best.
• Monitor service quality, address guest feedback, and implement improvements as needed.
• Uphold Chick-fil-A’s procedures and standards, ensuring food safety and sanitation compliance.

Skills

Leadership

Customer service

Team management

Communication

Open availability

Job description

Position:Hospitality Director

Location:Chick-fil-A Dedham, MA

Job Type:Full-Time

Pay:$23 - $26 /hour

Overview:

Chick-fil-A Dedham is seeking an experienced and passionate Hospitality Director to join our team. This individual will play a key role in enhancing the store’s guest experience and ensuring smooth and efficient operations. The mission of the Director of Hospitality is to lead a team dedicated to attentiveness, courtesy, and friendliness, creating a welcoming environment for all guests. This is a full-time position, requiring availability on Saturdays.

Responsibilities:

• Lead and manage hospitality initiatives to ensure exceptional guest experiences.
• Collaborate with the Training Director to train team members to maintain high standards of attentiveness, courtesy, and friendliness.
• Collaborate with the Operator and Senior Leadership to implement strategies aligned with Chick-fil-A’s mission and values.
• Ensure daily operations run smoothly and efficiently, maintaining a focus on guest satisfaction.
• Foster a positive and team-oriented environment, motivating staff to perform at their best.
• Monitor service quality, address guest feedback, and implement improvements as needed.
• Uphold Chick-fil-A’s procedures and standards, ensuring compliance with food safety and sanitation requirements.

Requirements:

• Proven leadership experience in a hospitality or customer service role.
• Open availability, including Saturdays, to meet the demands of the business.
• Strong communication, leadership, and interpersonal skills.
• Ability to manage multiple priorities and lead a team effectively.

Benefits:

• Competitive pay: $23 - $26 / hour
• Paid time off
• Health, dental, and vision insurance
• 401(k)
• Employee discount
• Paid training
• Scholarship opportunities

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.