Guest Experience Coordinator - Tips, Growth, No Late Nights

Scissors & Scotch Careers; Charlotte (NC); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Employee discounts on services and for

Ongoing training and career growth

Supportive team culture

No late-night hours

Job summary

Scissors & Scotch Charlotte is seeking a Customer Experience Coordinator to greet clients, manage appointments, and guide memberships. You will be the face of the shop, ensuring a warm, efficient experience from arrival to departure. The role emphasizes hospitality, clear communication, and smooth operations in a fast-paced setting.

Join a team that values service, growth, and a no late-night-hours culture, with ongoing training and employee discounts on services and products.

Qualifications

• This role suits someone who thrives in a people-focused environment, multitasks well, and values attention to detail.
• You should be friendly, approachable, and confident starting conversations with clients.
• Hospitality or customer service experience is a plus, but not required.

Responsibilities

• Greet clients with warmth and professionalism.
• Manage appointments: create, edit, reschedule, and keep the schedule on track.
• Notify barbers and stylists when clients arrive and keep the day running efficiently.
• Answer phones, emails, and client questions promptly and courteously.
• Assist with membership questions, promotions, and new sign-ups.
• Take notes in client profiles to personalize future visits.
• Handle checkout for services, memberships, and product purchases.
• Serve drinks as part of the hospitality experience.
• Keep reception and lounge areas clean, tidy, and welcoming.
• Step in to resolve issues quickly and maintain a smooth flow.

Skills

Friendly communication

Detail oriented

Multitasking

Strong communicator

Reliability

Hospitality experience (nice to have)

Job description

Scissors & Scotch Charlotte is seeking a Customer Experience Coordinator to greet clients, manage appointments, and guide memberships. You will be the face of the shop, ensuring a warm, efficient experience from arrival to departure. The role emphasizes hospitality, clear communication, and smooth operations in a fast-paced setting.

Join a team that values service, growth, and a no late-night-hours culture, with ongoing training and employee discounts on services and products.