Guest Experience Coordinator - No Late Nights

Scissors & Scotch; Charlotte (NC); Presencial; USD 17 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Pay

Growth

Discounts

Culture

Community

Resumo da oferta

Scissors & Scotch in Charlotte, NC is seeking a friendly, detail-oriented Customer Experience Coordinator to greet clients, manage bookings, and support the grooming team. You’ll welcome guests, answer questions, and guide members through our services and memberships to deliver a memorable, stress-free visit.

This role is hands-on, hospitality-focused, with opportunities for growth. Join a Best Barbershop in Charlotte that values community, offers a positive environment, and keeps late nights

Qualificações

• Friendly, approachable, and confident in starting conversations.
• Detail-oriented and organized, with strong computer and scheduling skills.
• Able to juggle multiple tasks at once.
• Professional, reliable, and a strong communicator.
• Positive and steady under pressure.
• Hospitality, reception, or customer service experience is a plus, but not required.

Responsabilidades

• Greet every client with warmth and professionalism.
• Manage appointments: create, edit, reschedule, and keep the schedule on track.
• Notify barbers and stylists when clients arrive and keep the day running efficiently.
• Answer phones, emails, and client questions promptly and courteously.
• Assist with membership questions, promotions, and new sign-ups.
• Take notes in client profiles to personalize future visits.
• Check clients out for services, memberships, and product purchases.
• Serve drinks (alcoholic and non-alcoholic) as part of the hospitality experience.
• Keep reception and lounge areas clean, tidy, and welcoming.
• Step in to resolve issues quickly and keep the flow stress-free.

Conhecimentos

Customer service

Scheduling

Multitasking

Communication

Hospitality

Ferramentas

Scheduling software

Computer skills

Descrição da oferta de emprego

Scissors & Scotch in Charlotte, NC is seeking a friendly, detail-oriented Customer Experience Coordinator to greet clients, manage bookings, and support the grooming team. You’ll welcome guests, answer questions, and guide members through our services and memberships to deliver a memorable, stress-free visit.

This role is hands-on, hospitality-focused, with opportunities for growth. Join a Best Barbershop in Charlotte that values community, offers a positive environment, and keeps late nights