Guest Experience Champion — Flexible Hours & Tuition

McDonald's Restaurants Limited; Whitney (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

McDonald’s franchisee is hiring motivated part-time Guest Experience Leaders to greet guests, assist with self-order kiosks, and ensure a clean, welcoming restaurant environment. You will play a key role in the customer journey, helping families and guests with special needs, and sharing information about current promotions and mobile app offers.

This position emphasizes teamwork and safety, with world-class training and opportunities for growth provided by the franchisee.

Responsibilities

• Checking in with guests to inquire about the food and restaurant experience, ensuring that they have everything they need.
• Expertly handle guest concerns and know when it is appropriate to bring an issue to management.
• Assisting guests with the self-order kiosks and troubleshooting common issues.
• Partnering with other restaurant employees to ensure that the restaurant is clean, well maintained, and ready to meet guests’ needs at all times.
• Paying special attention to assist families with children and guests with special needs (e.g., getting down on one knee when talking to a child, carrying trays, helping to find seating).
• Sharing the latest restaurant promotions and special offers with guests, including deals on the Mobile Order & Pay app.
• Identifying potential areas of improvement and sharing these opportunities with management.

Job description

McDonald’s franchisee is hiring motivated part-time Guest Experience Leaders to greet guests, assist with self-order kiosks, and ensure a clean, welcoming restaurant environment. You will play a key role in the customer journey, helping families and guests with special needs, and sharing information about current promotions and mobile app offers.

This position emphasizes teamwork and safety, with world-class training and opportunities for growth provided by the franchisee.