Guest Experience Champion

Hospitality Restaurant Group; Pittsfield (MA); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Paid time off

Medical Insurance

401(k) with company matching

GED Program, Tuition Assistance, and  

Scholarship Program

Meal discounts available

Job summary

Hospitality Restaurant Group in Pittsfield, MA is seeking entry‑level team members to help deliver friendly service and meet customer needs. You will work with customers, teammates, and managers to resolve issues and maintain a positive dining experience.

Responsibilities include assisting guests, keeping a clean workstation, and communicating clearly with the team. This role suits individuals enthusiastic about learning and providing excellent customer satisfaction.

Qualifications

• Able to provide friendly customer service and resolve simple issues.
• Willingness to learn and improve service quality.
• Strong communication with customers, teammates and managers.

Responsibilities

• Assist customers and address needs to ensure satisfaction.
• Maintain a clean, tidy appearance and work area.
• Communicate effectively with customers and coworkers and escalate issues when needed.

Skills

Customer service

Team player

Communication

Job description

Hospitality Restaurant Group in Pittsfield, MA is seeking entry‑level team members to help deliver friendly service and meet customer needs. You will work with customers, teammates, and managers to resolve issues and maintain a positive dining experience.

Responsibilities include assisting guests, keeping a clean workstation, and communicating clearly with the team. This role suits individuals enthusiastic about learning and providing excellent customer satisfaction.