Guest Experience Bellperson: Luggage, Shuttle & Concierge

remingtonhotelscareers; Baltimore (MD); On-site; USD 26,000 - 34,000; Full time

Job summary

Remington Hotels in Baltimore seeks a friendly Bell Attendant to greet guests, assist with luggage, and drive the hotel shuttle, ensuring a smooth arrival and departure experience.

You will know hotel services, provide directions, upsell amenities, and respond to bell requests within minutes, contributing to memorable stays.

Qualifications

• Proven experience with strong customer service skills.
• Valid driver's license and safe driving record.
• Willing to work nights, weekends, and holidays.
• Team-oriented and able to handle guest requests.

Responsibilities

• Greet guests arriving and departing, hold doors and ensure a welcome feel.
• Carry baggage to guest rooms and manage luggage records.
• Safely drive the hotel shuttle van.
• Know hotel services and provide directions to facilities and local attractions.
• Suggest and upsell hotel amenities (restaurant, lounge, spa).
• Respond to bell service requests within 2 minutes.

Skills

Customer service

High work ethic

Flexible schedule

Valid driver’s license

Team player

Safety conscious

Job description

What you will be doing

• Greet all guests arriving and departing the hotel, hold the front doors as they enter and exit. Ensure guests feel welcome to the hotel, and provide excellent guest service.
• Carry baggage to the guest's room. Accurately tag and store luggage for guest as needed and maintain accurate records of incoming and outgoing luggage.
• Safely drive the hotel shuttle van.
• Have knowledge of the hotel property, hotel staff and hotel services, with hours of operation. Give clear and accurate directions to hotel facilities and rooms, as well as local area attractions.
• Suggest and "sell" the amenities of the hotel (i.e restaurant, lounge, spa, etc).
• Respond to request for bell services within 2 minutes.

What we are looking for

• Highwork ethic and self-initiative, ability to work in high pressure situations.
• Maybe required to work varying schedules to include nights, weekends, and holidays
• Provenexperience with strong customer service skills, including ability to handle guest complaints and/or concerns.
• Possessa valid state driver's license (or chauffeur's license if required) and safely drive guest vehicles and/or shuttle van. Have proof of safe driving record as indicated by Motor Vehicle Record.
• Someonewho enjoys working as and being part of a team that provides great experiences for our Guests!

• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.