Guest Experience Bellman & Valet Attendant

DoubleTree by Hilton Hotel Modesto; Modesto (CA); On-site; USD 26,000 - 36,000; Full time

Job summary

DoubleTree by Hilton Hotel Modesto is seeking a friendly, guest-oriented Bellman to assist guests with luggage, provide information, and help ensure a welcoming stay.

You will greet guests, escort them to rooms, coordinate transportation, and handle message deliveries while keeping the lobby area clean and secure for a smooth guest experience.

This front-line role demands flexible shifts and a strong commitment to hospitality excellence in a fast-paced hotel environment.

Responsibilities

• Guest Assistance: Greet guests upon arrival and departure, escort them to their rooms, and provide a detailed orientation of room features and hotel amenities.
• Luggage Handling: Safely transport luggage from the entrance to guest rooms and vice versa, carefully loading and unloading items, and managing storage and retrieval systems.
• Information Provision: Offer accurate information about hotel services, local attractions, dining options, and transportation.
• Transportation Coordination: Arrange taxis, shuttle services, and valet parking as needed.
• Message and Delivery Services: Deliver messages, mail, packages, and other items to guest rooms promptly and professionally.
• Lobby and Entrance Maintenance: Maintain cleanliness and order in the lobby and entrance areas, while monitoring for guest safety and security.

Job description

DoubleTree by Hilton Hotel Modesto is seeking a friendly, guest-oriented Bellman to assist guests with luggage, provide information, and help ensure a welcoming stay.

You will greet guests, escort them to rooms, coordinate transportation, and handle message deliveries while keeping the lobby area clean and secure for a smooth guest experience.

This front-line role demands flexible shifts and a strong commitment to hospitality excellence in a fast-paced hotel environment.