Guest Experience Associate Temporary Full Time 9 Months

AutoCamp- Nature's Boutique Hotel; California (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

A luxury outdoor hospitality provider in California is seeking a Front Desk Associate to enhance guest experiences through exceptional service. The successful candidate will greet guests, assist with check-ins and check-outs, resolve complaints, and manage reservations efficiently. A customer service background is essential, while a degree in hospitality is preferred. Join a team that values attention to detail and a stylish approach in a beautiful outdoor setting.

Qualifications

• Background in customer service is required.
• A degree in hospitality or business administration is preferred.

Responsibilities

• Greet and welcome guests in a warm and courteous manner.
• Support guests with registration and accommodation assignments.
• Guide guests through check-ins and check-outs efficiently.
• Resolve guest complaints and provide relevant information.
• Assist with billing discrepancies.

Skills

Strong relational skills

Ability to work with cloud-based applications

Education

Customer service background

College degree in hospitality or business administration

Tools

Google Suite

Job description

Do you love to create delight through design and attention to detail? Are you a MacGyver who always finds a way to get it done? If so, then we invite you to apply to AutoCamp to join our adventure.

AutoCamp is seeking a Front Desk Associate to greet and welcome guests to AutoCamp and help them feel comfortable in the environment. The person in this position will check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to ensure total customer satisfaction.

AutoCamp is a lifestyle hotel brand that is changing the way people experience the great outdoors. We provide an upscale, hassle-free, and comfortable experience in the world’s top outdoor destinations – we call it Outdoor Hospitality.

Sound good? We’d love to hear from you. Be sure to fill out the application and if you have a resume and a cover letter attach them too.

Requirements

ESSENTIAL RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

• Greet and welcome guests by speaking in a warm, friendly and courteous manner.
• Support guests with registration and accommodation assignments, helping with special requests when needed and possible.
• Guide guests with check-ins/check-outs in an efficient and friendly manner, and in accordance to AutoCamp’s policies.
• Collect and distributes messages for guests.
• Pre-register, block and take same day reservations; and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
• Resolve guest complaints and assists with inquiries that relate to AutoCamp’s services, events, directions, local attractions, etc.
• Assist in solving billing discrepancies.
• Perform cancellations according to procedures.
• Perform any other duties as requested by Supervisor.

Desired Skills and Experience

• Ability and comfort in working with cloud based applications; knowledge of Google Suite products preferred.
• Strong relational skills.

Educational Requirements and Preferences

• Required: customer service background.
• Preferred: college degree in hospitality, business administration or similar.

The Right Person Will

• Be well groomed and have a keen sense of style and an appreciation for good design.
• Practice thoroughness and an attention to detail.
• Possess excellent and attentive customer service.
• Be like a MacGyver, and able to find solutions when issues arise.