Guest Experience Associate Part-time/Year Round

AutoCamp- Nature's Boutique Hotel; Town of Centerville (NY); On-site; USD 26,000 - 30,000; Part time

Benefits offered by this job

Daily Pay

Telemedicine and mental health care

Health insurance options

401k Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Marketplace Discounts

Job summary

AutoCamp Catskills is seeking a part-time Guest Experience Team Member to welcome guests and ensure a seamless stay in a hospitality-driven environment. You will assist with registrations, check-ins, and everyday guest needs, delivering warm, personalized service across our telemedicine, insurance, and lifestyle perks framework.

The role emphasizes strong communication, a can-do attitude, and the ability to work in a fast-paced outdoor hospitality setting.

Qualifications

• Must be over 21 to pour alcohol.
• Previous food and beverage experience preferred.
• Comfort with cloud-based apps; Google Suite preferred.
• Excellent and attentive customer service.
• Strong relational skills and attention to detail.

Responsibilities

• Greet guests warmly and provide courteous service.
• Monitor kitchen cleanliness and adherence to food safety laws.
• Help cook and serve meals and beverages when necessary.
• Regularly restocking the store and back of the house.
• Assist guests with registration and accommodation assignments and special requests.
• Guide guests with check-ins/check-outs per Autocamp policies.
• Collect and distribute messages for guests.
• Pre-register, block and manage same-day and future reservations.
• Resolve guest complaints and inquiries about services and local attractions.
• Assist in resolving billing discrepancies and perform cancellations.

Skills

Guest service

Food & beverage

Google Suite

Relational skills

Attention to detail

Customer service

Hospitality

Job description

Guest Experience Associate Part-time/Year Round

#ACCN-58258

Location

AutoCamp Catskills-21333

Job Description

AutoCamp is seeking a dynamic, service-oriented Guest Experience Team Member to join our team! AutoCamp is a lifestyle hotel brand that is changing the way people experience the great outdoors. We provide an upscale, hassle-free, and comfortable experience in the world's top outdoor destinations -- we call it Outdoor Hospitality. If you consider yourself a creative problem solver who always finds a way to get it done, we invite you to apply to AutoCamp to join our adventure.

What's in it for you? When you join AutoCamp you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! AutoCamp provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

• Work Today, Get Paid today, with Daily Pay!
• Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
• Multiple Health Insurance and Life Insurance options
• 401k Plan + Company Match
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company: AutoCamp is a division of Schulte Hospitality Group, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

ESSENTIAL RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

• Greet and welcome guests by speaking in a warm, friendly and courteous manner.
• Monitor the kitchen for cleanliness and adherence to food and drink safety laws.
• Helping cook and serve meals and beverages when necessary.
• Regularly restocking the store and back of the house.
• Support guests with registration and accommodation assignments, helping with special requests when needed and possible.
• Guide guests with check-ins/check-outs in an efficient and friendly manner, and in accordance to Autocamp's policies.
• Collect and distribute messages for guests.
• Pre-register, block and take same day reservations; and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
• Resolve guest complaints and assists with inquiries that relate to Autocamp's services, events, directions, local attractions, etc.
• Assist in solving billing discrepancies.
• Perform cancellations according to procedures.
• Perform any other duties as requested by the supervisor.

EDUCATIONAL REQUIREMENTS AND PREFERENCES

• Must be over 21 to pour alcohol.

DESIRED SKILLS AND EXPERIENCE

• A passion for the great outdoors and creating delight for guests
• Previous food and beverage experience preferred
• Ability and comfort in working with cloud based applications; knowledge of Google Suite products preferred
• Strong relational skills
• Thoroughness and an attention to detail
• Excellent and attentive customer service
• Hospitality background, preferably in hotels or resorts.
• Food and beverage background.

THE RIGHT PERSON WILL...

• Be well groomed and have a keen sense of style and an appreciation for good design.
• Practice thoroughness and an attention to detail.
• Possess excellent and attentive customer service.
• Be a creative problem solver who can find solutions when issues arise.

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*AC Hospitality Management, LLC is an Equal Opportunity Employer.

Position Type

Part-time

Compensation Range

$19.50