Guest Experience Associate - Part-Time Retail & Cashier

H&S Energy Products; Citrus Heights (CA); On-site; USD 20,000 - 28,000; Part time

Job summary

H&S Energy in Citrus Heights, CA is seeking a Part-Time Customer Service Representative to support daily store operations and maintain excellent customer service. This role focuses on cashiering, store presentation, and ensuring food quality in a safe environment.

You will greet customers, process transactions, and follow the Four Steps of Customer Service to enhance satisfaction and engagement. A strong team player with good communication is required, with availability including nights and

Qualifications

• High school diploma or equivalent preferred.
• Experience in retail, food service, or customer-facing roles preferred.
• Basic knowledge of POS systems and cash-handling procedures.
• CPR and First Aid training a plus.
• Strong communication skills and the ability to work effectively in a team environment.

Responsibilities

• Greet all customers with enthusiasm and professionalism, creating a welcoming environment ("Welcome to H&S" / "Welcome to Chevron").
• Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
• Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance
• Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
• Represent the company with professionalism in appearance, communication, and conduct
• Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
• Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy
• Perform safe drops, cash counts, and drawer balancing at shift end following standard procedures
• Verify identification for age-restricted items (alcohol, tobacco, lottery) and credit transactions
• Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing
• Maintain signage, promotional materials, and pricing accuracy
• Remove expired, damaged, or recalled items and report discrepancies to the Station Manager
• Keep the sales floor, counters, and displays neat, clean, and clutter-free
• Prepare and maintain all self-serve and ready-to-eat food and beverage stations (coffee, fountain, roller grill, etc.)
• Follow all food safety, sanitation, and temperature guidelines
• Clean and sanitize equipment regularly to ensure quality and compliance
• Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal
• Refill windshield washer stations, paper towels, and squeegees at the pumps
• Follow all safety procedures and emergency response protocols, including knowledge of shutoff systems
• Report equipment malfunctions or safety hazards immediately to management
• Adhere to the station’s shift duties checklist for assigned shifts
• Understand and assist with car wash operations (if applicable)
• Perform other job-related duties as assigned by management

Skills

Customer service

Communication skills

Multitasking

Teamwork

POS systems familiarity

Education

High school diploma or equivalent

Tools

POS systems

Microsoft Office

Cash handling procedures

Job description

H&S Energy in Citrus Heights, CA is seeking a Part-Time Customer Service Representative to support daily store operations and maintain excellent customer service. This role focuses on cashiering, store presentation, and ensuring food quality in a safe environment.

You will greet customers, process transactions, and follow the Four Steps of Customer Service to enhance satisfaction and engagement. A strong team player with good communication is required, with availability including nights and