Guest Experience Associate – Golf & Club Services

Topgolf; The Colony (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Free Play

Discounted food

Health insurance

Dental insurance

Vision insurance

401(k) team member match

Mental well-being platform

Job summary

Topgolf The Colony is seeking a Guest Services Associate to welcome players and assist with check-in and reservations. You will provide information about the venue, gameplay, and promotions, and help with clubs and equipment while maintaining a clean, organized venue.

Retail assistance and safety demonstrations are part of the role. Strong customer service, teamwork, and basic computer skills are essential, as is the physical ability to lift and move golf bags and equipment.

Qualifications

• Excellent customer service and communication skills are required.
• Strong teamwork abilities are essential.
• Basic computer skills for reservations and check-in.
• Physical ability to lift and move golf bags and equipment.

Responsibilities

• Welcome and assist players with check-in and reservations.
• Provide information about the venue, gameplay, and promotions.
• Help with golf clubs and equipment.
• Ensure the cleanliness and organization of venue.
• Offer retail items to guests, and keep retail area stocked and organized.
• Respond promptly to guest inquiries and requests.
• Give guests game demonstrations and enforce safety guidelines.

Skills

Customer service

Communication

Teamwork

Reservation systems

Physical effort

Job description

Topgolf The Colony is seeking a Guest Services Associate to welcome players and assist with check-in and reservations. You will provide information about the venue, gameplay, and promotions, and help with clubs and equipment while maintaining a clean, organized venue.

Retail assistance and safety demonstrations are part of the role. Strong customer service, teamwork, and basic computer skills are essential, as is the physical ability to lift and move golf bags and equipment.