Guest Experience Associate - Flexible Hours & Growth

Chick-fil-A; Nashville (TN); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Flexible hours

Competitive pay

Positive atmosphere

Job summary

MetroCenter Chick-fil-A in Nashville is seeking Team Members to greet guests, take orders, and serve with enthusiasm in a fast-paced, friendly environment.

You’ll learn menu items, promotions, and brand standards, while enjoying flexible hours, competitive pay, and a supportive team culture.

Join us to develop teamwork and leadership skills in a locally owned, values-driven restaurant that puts people first.

Qualifications

• Must be 16 or older.
• Able to stand for prolonged periods and perform physical tasks.
• Able to work in a fast-paced environment.
• Positive attitude and strong work ethic.
• Team-oriented, adaptable and dependable.

Responsibilities

• Greeting and serving guests with enthusiasm, courtesy, and hospitality.
• Taking orders, explaining and suggesting menu items, handling changes quickly.
• Demonstrating knowledge of the brand, products, and promotions.
• Resolving guest complaints promptly and professionally.
• Maintaining brand standards and cleanliness across the dining area.
• Assisting with opening/closing procedures and inventory tasks.
• Communicating clearly with guests, team members, and leaders.

Skills

Customer service

Teamwork

Reliability

Job description

Company: MetroCenter (TN) In-Line DT

• Voted as America’s favorite & one of the fastest-growing quick-service restaurants in the country
• Industry leader in Customer Service & Hospitality
• Faith-based, individually owned & operated company
• Provides a Brighter Future
• Chick-fil-A is the fastest growing Quick Service Restaurant in the nation
• Chick-fil-A has the highest customer satisfaction scores for 10 consecutive years
• Chick-fil-A is on Forbes Lists for: Best Customer Service (2025), Customer Experience All Stars (2024), America's Dream Employers (2025), Best Brands For Social Impact (2023), Best Employers for Women (2023), America's Best Large Employers (2023), The Halo 100 (2022)
• Chick-fil-A has awarded $191 million in team member scholarships since 1973, with $26 million total awarded to 14,000+ winners in 2024

Value and Appreciate Employees

• Flexible Schedules
• Incentive /performance-based meal benefit
• Access to $2,500 in scholarships
• Career Advancement Opportunities
• Lifelong Leadership Skills
• Smart Dollar with Dave Ramsey
• Sundays Off

Opportunity

At Chick-fil-A MetroCenter (TN) In-Line DT, the Team Member role is more than just a job, it’s an opportunity. Team Members serve our guests while gaining life experience that goes far beyond just serving a great product in a friendly and fun environment. We are looking for both full-time and part-time Team Members who are hard-working, team-oriented, friendly, and honest. The perks of being a Chick-fil-A Team Member include flexible hours, competitive pay, and a positive atmosphere!

Your Impact

• Greeting and serving guests with enthusiasm, courtesy, and hospitality
• Taking orders, explaining, and suggesting menu items, responding to order changes or edits quickly and efficiently.
• Demonstrating knowledge of the brand, products, and promotions
• Ensuring guest complaints are resolved properly and swiftly
• Ensuring that products and guests' experiences are consistent with our brand, culture, and standard of excellence.
• Tracking and monitoring product hold times to ensure all products are served within quality and safety standards.
• Responsibly managing and maintaining inventory and equipment.
• Assisting in executing opening and/or closing procedures.
• Communicating clearly with guests, fellow team members, and leaders.
• Maintaining a sanitary and safe restaurant by mopping, sweeping floors, removing trash, cleaning equipment, and keeping restrooms clean.
• Maintaining consistent attendance and punctuality.

Background Profile

• Must be 16 or older
• Ability to handle multiple tasks at once.
• Able to stand for prolonged periods, walk, bend, kneel, squat, and lift heavy objects, as needed.
• Ability to work in a fast-paced environment.
• Positive attitude
• Team-oriented, adaptable, dependable, and strong work ethic.
• Ability to communicate effectively with guests and team members.
• Treats others with honor, dignity, and respect.

APPLY NOW and you will be contacted ASAP.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.