Guest Experience Associate

Placemakr; San Antonio (TX); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Stock options

401k matching

Medical, Vision & Dental Insurance

Flexible scheduling

Weekly Paychecks

Job summary

Placemakr is seeking a Guest Experience Associate for an on-site role in San Antonio, TX. You will be the main contact for guests and residents, performing front-line service tasks and handling behind-the-scenes duties to ensure smooth operations.

The role requires flexibility to work varying shifts including weekends and holidays, with a focus on delivering exceptional hospitality. Join a fast-paced team that values collaboration and guest satisfaction.

Qualifications

• Experience in guest services or hospitality environments.
• Willingness to work weekends, evenings, and holidays as required.
• On-site role based in San Antonio, TX.

Responsibilities

• Serve as the primary point of contact for guests and residents.
• Handle behind-the-scenes duties that keep operations smooth.
• Address basic room maintenance issues and stock amenities as needed.
• Assist with room preparation and turnover to uphold service standards.
• Deliver exceptional service and uphold Placemakr’s guest-centered mindset.

Skills

Guest service

Communication

Team player

Flexibility

Problem solving

Job description

A bit about us

At Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they’re a place to call home.

Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location — as long as they have access to a workspace and reliable Wi‑Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in‑person get‑togethers at various locations across the US.

From corporate non‑property team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence.

The impact you’ll have

At Placemakr, we are obsessed with service and believe in providing exceptional experiences to our valued guests, residents and partners. As a Guest Experience Associate, you will play a key role in upholding this mission through your can‑do spirit, utility player mentality and commitment to service. You’ll serve as both the primary point of contact for our guests and residents as well as owning 'behind the scenes' duties that keep us operating smoothly.

Around here, no task is too small, and no shift is the same (which is why we all jump in to make things happen). Our Guest Experience Associates are always in the thick of supporting the guest experience - one moment, welcoming the first guest of the day, the next rolling up their sleeves to fix basic maintenance issues, prep rooms or stock amenities. We are seeking individuals who embody Placemakr’s Community Norms and take pride in how their work contributes to the overall operation. As an integral member of our on‑site property team, you will embody our Property Team Mission with each move you make, thrive in our fast‑paced, hands‑on environment and at the end of the day, consistently demonstrate that exceptional service isn’t just part of the job - it’s who we are.

This is a full‑time position requiring ability to work during the week, weekends, evenings and holidays. The exact days of the week will be rotational.

Our benefits & perks

• Competitive pay rate
• Generous monthly bonus program of up to $500/month
• Company stock options
• 401k + 4% employer matching program
• Medical, Vision & Dental Insurance plan options
• Flexible Spending Account & Health Savings Account options
• 15 days of accrued paid time off (PTO) per year, with the flexibility to use it, roll it over, or cash it out!
• PTO increases to 20 days per year after 2.5 years of employment
• Enjoy a paid day off for your birthday to celebrate your day, your way!
• Paid Parental Leave
• Paid Life Insurance
• Flexible scheduling (including 3- and 4-day full‑time work weeks, location‑and‑position-dependent) to support work‑life balance for all
• Transparent position development which provides you with the ability to increase your pay by at least $2/hr in as fast as 9‑months (position‑dependent)
• Exclusive, Placemakr‑branded swag through our Placemakr Stars Program
• Weekly Paychecks, plus ZayZoon as an option to access your paycheck before your payday
• Plus, discounts to stay at select Placemakr properties all over the US
• *The exact benefit terms and coverage are detailed in the Employee Handbook. Please note that Placemakr has the right amend policies and are subject to change.

This is an on‑site position located in San Antonio, TX. The pay rate for this position is $17.50/hr.