Guest Experience Ambassador — Welcome & Info Desk

Oregonmetro; Portland (OR); On-site; USD 28,000 - 39,000; Full time

Job summary

Oregon Convention Center in Portland, Oregon is seeking Welcome Agents to serve as the face of the venue, delivering exceptional guest experiences at welcome desks and throughout the facility. You’ll assist with information, directions, mobility equipment, lost-and-found, and event guidance.

Role includes engaging with diverse guests, recommending local amenities, and ensuring accessibility and comfort. The position is indoor/outdoor with event-driven hours, including evenings and weekends.

Qualifications

• High school diploma or GED.
• One year of general office and specialized customer service experience OR
• An equivalent combination of education, experience, and training that would provide the knowledge, skills, and abilities required for the successful performance of the essential job duties.

Responsibilities

• Serve as the welcoming face of the Oregon Convention Center, creating positive first impressions and delivering exceptional guest experiences.
• Build meaningful connections with guests by proactively engaging with visitors throughout the venue and helping make their experience memorable.
• Provide personalized information and guidance about event schedules, activities, and Convention Center amenities to help guests make the most of their visit.
• Share your knowledge and enthusiasm for Portland by recommending local restaurants, hotels, attractions, and activities.
• Assist guests with navigating the Convention Center and ensure they can easily find their destinations.
• Support accessibility and guest comfort by coordinating the checkout and return of mobility equipment, including scooters and wheelchairs.
• Assist guests with recovering lost items by maintaining lost-and-found records and facilitating item retrieval.
• Gather guest feedback and insights to help enhance the overall visitor experience.
• Create and place guest-facing signage to improve wayfinding and support successful events.
• Play an important role in creating a welcoming, inclusive, and service-oriented environment for visitors from around the world.

Skills

Customer service

Communication

Teamwork

Problem solving

Public interaction

Education

High school diploma or GED

Job description

Oregon Convention Center in Portland, Oregon is seeking Welcome Agents to serve as the face of the venue, delivering exceptional guest experiences at welcome desks and throughout the facility. You’ll assist with information, directions, mobility equipment, lost-and-found, and event guidance.

Role includes engaging with diverse guests, recommending local amenities, and ensuring accessibility and comfort. The position is indoor/outdoor with event-driven hours, including evenings and weekends.