Guest Experience Ambassador - PT

Highgate; Las Vegas (NV); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401(k) with employer matching

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program

Tuition reimbursement

Jury duty leave

Paid personal leave

Military leave

Job summary

Highgate Hotels is seeking a Guest Experience Ambassador in Las Vegas to deliver exceptional guest service at the Front Office. You will manage check-ins, coordinate room inventory, and work with housekeeping and other departments to ensure a smooth guest journey.

The role requires strong communication, organizational skills, and the ability to multitask in a fast-paced hotel environment. Benefits and a friendly team are offered.

Qualifications

• High School Diploma or GED required.
• 1 year hospitality or customer service experience preferred.
• Experience with Marriott systems is a plus.

Responsibilities

• Welcome guests in a friendly, professional manner and handle check-ins/check-outs.
• Maintain room inventory and coordinate with Housekeeping to keep rooms ready.
• Communicate with departments to deliver seamless guest service.
• Utilize Marriott systems and MS Office to manage reservations and reports.
• Support revenue goals through upselling and accurate folios.

Skills

Communication

Organizational skills

Multitasking

Time management

Customer service

Education

High School Diploma or GED

Tools

Opera PMS

Marriott GXP

Nor1

InnSpire

Microsoft Office

Job description

Highgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Hourly
Highgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location Overview

A Guest Experience Ambassador is responsible for delivering exceptional guest service while supporting the operational functions of the Front Office. This role combines traditional front desk responsibilities with room inventory management and arrival planning to ensure an efficient operation and seamless guest experience. Associates are expected to provide personalized service, manage room assignments, coordinate with operational departments, and maintain brand standards throughout the guest journey.

Responsibilities

Guest Service

• Welcome guests in a friendly, professional, and courteous manner.
• Complete guest check-ins and check-outs accurately and efficiently.
• Respond promptly and professionally to guest requests, concerns, and service recovery opportunities.
• Promote Marriott Bonvoy enrollment and hotel upsell opportunities.
• Maintain a positive and engaging guest experience throughout each interaction.

Rooms Control & Inventory Management

• Review daily arrivals, departures, and in-house occupancy to ensure room readiness.
• Assign and coordinate guest room inventory based on operational priorities and guest preferences.
• Block rooms for VIPs, Elite Members, groups, crew accounts, and special requests.
• Monitor room status and collaborate with Housekeeping and Engineering to expedite room availability.
• Identify inventory challenges and communicate solutions to leadership.

Operational Coordination

• Maintain effective communication with Housekeeping, Engineering, Sales, and other departments.
• Review and act upon operational reports and guest requests.
• Document guest interactions, room moves, maintenance concerns, and service recovery efforts accurately.
• Assist with balancing occupancy, room availability, and special accommodations.
• Support Front Office operational initiatives and projects as assigned.

Systems & Technology

• Maintain proficiency in:
  • Opera PMS
  • Marriott GXP
  • Nor1
  • InnSpire
  • Microsoft Office Applications
• Ensure guest and reservation information is maintained accurately within all applicable systems.

Financial & Revenue Responsibilities

• Support hotel revenue goals through room upgrades and upselling opportunities.
• Process payments, billing adjustments, and cash handling transactions in accordance with company standards.
• Maintain accuracy in guest folios and financial transactions.

Team Responsibilities

• Participate in departmental training and cross-training initiatives.
• Support fellow team members and foster a collaborative work environment.
• Attend required meetings and training sessions.
• Maintain company appearance and uniform standards.

Qualifications

Education & Experience

• High School Diploma or GED required.
• One (1) year of hospitality, customer service, or related experience preferred.
• Previous hotel front desk, reservations, or rooms control experience preferred.
• Experience working with Marriott systems and brand standards is a plus.

Physical Requirements

• Ability to stand and walk for extended periods during scheduled shifts.
• Ability to lift and carry up to 25 pounds occasionally.
• Ability to bend, reach, kneel, and perform repetitive motions.
• Ability to operate a computer, telephone, and standard office equipment.
• Ability to work in a fast-paced environment while maintaining attention to detail.

General Requirements

• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to multitask and prioritize effectively.
• Demonstrated commitment to guest service excellence.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Maintain professionalism and confidentiality in all interactions.
• Adhere to all company policies, procedures, and brand standards.

Benefits

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance 401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

For Employees Based In Washington

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service
• Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based In Colorado

• 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
• Up to 20 days of paid vacation per year, based on classification and length of service
• 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based In California

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
• Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.

The above-referenced benefits do not apply to part-time positions

Posting Date

This job opening was posted on 10/6/2026 and will remain open for at least 14 days.