Guest Experience Agent — Warm Welcomes, Seamless Stays

Hyatt Hotels Corporation; Kansas City (MO); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Discounted and Friends & Family Room 


Life and Disability Insurance

401K with company match

Generous Paid Time Off

Paid Family Bonding Time and Adoption

Employee Stock Purchase Plan

Discounts at various retailers -Apple,

AT&T, Verizon, Headspace and many more

Job summary

Hotel Kansas City, part of Hyatt, is hiring a Front Desk Agent to create welcoming arrivals through thoughtful service in a fast-paced downtown setting. You will perform check-in/out, assist guests with dining, directions, and local favorites, coordinate with housekeeping, and maintain records with discretion.

If you are warm, organized, and committed to memorable guest experiences, join our team and help shape every stay.

Qualifications

• High school diploma or GED required.
• Previous hotel, hospitality, front desk, guest service, or customer service experience is preferred.
• Comfort using computer systems, hotel software, and standard business applications.
• Strong verbal communication skills and the ability to provide clear, accurate information to guests and colleagues.
• Flexibility to work days, evenings, weekends, holidays as business needs require.
• The ability to stand for extended periods and move throughout the Front Office while maintaining a positive, guest-focused presence.
• The ability to lift, push, or pull up to 15lbs as needed.

Responsibilities

• Welcome guests with warmth from arrival to departure.
• Complete check-ins/outs, room assignments, key issuance, and guest registration.
• Anticipate guest needs and offer recommendations on amenities, dining, attractions, and transport.
• Process reservations and booking requests and communicate hotel services.
• Resolve guest concerns with empathy and coordinate with leadership.
• Post charges, explain folios, and handle front office transactions.
• Coordinate with Housekeeping and other departments for seamless service.
• Keep accurate records and guest information with confidentiality.
• Support Front Office teammates during busy periods and assist with guest service needs.
• Follow policies on guest privacy, safety, cash handling, and procedures.

Skills

Guest service

Communication

Teamwork

Adaptability

Education

High school diploma or GED

Tools

PMS software

Reservation systems

Job description

Hotel Kansas City, part of Hyatt, is hiring a Front Desk Agent to create welcoming arrivals through thoughtful service in a fast-paced downtown setting. You will perform check-in/out, assist guests with dining, directions, and local favorites, coordinate with housekeeping, and maintain records with discretion.

If you are warm, organized, and committed to memorable guest experiences, join our team and help shape every stay.