Guest Experience Advocate — Flexible On-Demand Shifts

Target; Colorado Springs (CO); On-site; USD 23,000 - 26,000; Full time

Job summary

Target in Colorado Springs is seeking an On-Demand Guest Advocate to deliver a friendly, efficient guest experience in-store. As an On-Demand TM, you will select shifts via the myTime app, building a flexible schedule that fits your life and commitments.

You will greet guests, help them locate items, process transactions, promote loyalty programs, and learn about store services. Reliability and adaptability to busy periods are essential for success.

Qualifications

• You enjoy interacting and helping others.
• You thrive in a fast-moving, highly active role.
• You are open to working a flexible work schedule with varying hours, days or shifts.

Responsibilities

• Create an Easy, Inspiring, and Friendly guest experience by delivering on the commitments.
• Help guests find what they need and/or resolve issues to ensure a smooth, easy shopping experience.
• End every guest transaction with a sincere thank you.
• Actively support team efforts and assist peers in other areas while maintaining a positive and respectful attitude.
• Adjust to business and guest needs to deliver an easy and inspiring guest experience.
• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard.
• Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices.
• Work efficiently to minimize guest wait time while maintaining guest service and accuracy.
• Make the guest aware of current and upcoming brand launches, store activities and events.
• Know and speak to the benefits of Target Loyalty programs with every guest and assist with application, sign-up, and sign in as needed.
• Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them.
• Understand and show guests how to use Wallet and the other features and offerings within the Target App.
• Attempt every return and follow register prompts, partnering with immediate leaders as needed to help solve issues for the guest while following Target’s policies and procedures.
• Partner with leaders as needed to de-escalate any situations and recover the guest shopping experience while following Target’s policies and procedures.
• Deliver easy and accurate service to all Order Pick Up, Drive Up, and Registry guests.
• Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers).
• Stock supplies during store open hours while being available for the guest.
• Demonstrate a culture of ethical conduct, safety and compliance.
• Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible.
• Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
• All other duties based on business needs.

Skills

Guest interaction

Teamwork

Flexibility

Job description

Target in Colorado Springs is seeking an On-Demand Guest Advocate to deliver a friendly, efficient guest experience in-store. As an On-Demand TM, you will select shifts via the myTime app, building a flexible schedule that fits your life and commitments.

You will greet guests, help them locate items, process transactions, promote loyalty programs, and learn about store services. Reliability and adaptability to busy periods are essential for success.