Guest Engagement Strategist

PAR Technology; Georgia; À distance; USD 85 000 - 100 000; Plein temps

Résumé du poste

PAR Technology Corporation is seeking a Guest Engagement Strategist to advise restaurant brand clients and partner with internal teams on loyalty program strategy and optimization. You will connect Punchh with POS, online ordering, payments, and third‑party tools, translating complex tech into clear recommendations.

The role emphasizes client-facing advisory work, data analysis, and cross-functional collaboration, with opportunities to grow into a senior advisory position while leveraging AI

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 2+ years in customer experience, loyalty, CRM, or digital marketing strategy.
• Exposure to loyalty or CRM programs for restaurant or other consumer brands.
• Hands-on experience with campaign management (Salesforce, Braze, Klaviyo, etc.), consumer segmentation, and performance analysis.
• Comfort learning technical concepts — integrations, data flows, platform configuration.
• Understanding of fundamental financial and accounting concepts and comfort using financial terminology to communicate ideas and analysis.
• Enthusiasm for using AI tools to accelerate your work — paired with the discipline to check the output against your own analysis.
• Demonstrated success collaborating across functions and working directly with clients or business partners.
• Proficiency in the Microsoft Office suite (heavy use on a daily basis).
• Strong presentation and communication skills — comfortable presenting to stakeholders at all levels.

Responsabilités

• Own program optimization engagements for small and mid-size restaurant brands, from analysis through recommendation.
• Support senior team members on complex program designs and restructures — leading analysis workstreams and contributing recommendations.
• Contribute to strategy sessions that define target KPIs, business rules, and program health measures.
• Monitor client program performance, analyze guest behavior and segmentation, and identify opportunities to improve engagement, retention, and ROI.
• Stay on top of market trends in guest engagement and loyalty.
• Build working knowledge of how Punchh integrates with POS systems, online ordering providers, payments, ESPs, CDPs, and third‑party apps.
• Help clients understand how the capabilities and constraints of their technology stack affect guest experience and loyalty strategy, and guide how it should evolve to meet future business objectives.
• Develop automated and targeted marketing campaigns to maximize guest engagement across loyalty, CRM, and SMS channels.
• Provide analysis of and recommendations on guest segmentation, targeting, and testing to improve campaign performance.
• Partner with PAR Managed Services to ensure campaign execution achieves client business objectives.
• Support Managed Services, Loyalty Program Restructures, and Customer Success colleagues with ad hoc analysis and advisory work.
• Participate in new customer sales and existing customer renewal efforts as a strategic advisor and subject matter expert.
• Work with Implementation teams during program launches and restructures.
• Use Excel, Tableau, and other BI tools to analyze program and campaign performance, model financial impacts, and identify growth opportunities.
• Build and present clear, executive-ready presentations to communicate research findings, performance analysis, and strategic recommendations.
• Use AI tools to work faster, while developing domain expertise and ensuring output quality.
• Follow team standards for protecting client data and PAR’s proprietary methods when using AI.
• Grow advisory and technical skills with coaching from senior team members.

Connaissances

CRM platforms

Campaign management

Data analysis

Client communication

Presentation skills

Team collaboration

Excel

PowerPoint

Word/Outlook

Financial terminology

Formation

Bachelor’s degree or equivalent professional experience

Outils

Punchh

Paytronix

Session M

Salesforce

Braze

Klaviyo

Description du poste

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description

The Guest Engagement Strategist is a strategic advisor to PAR’s restaurant brand customers and a valued advisor to our internal teams. Reporting to the head of the Guest Engagement Strategy practice, this client-facing role owns consulting engagements focused on loyalty program and campaign strategy optimization for small and mid-size brands, and plays a key role on more complex engagements, such as full program designs and restructures.

Strategy at PAR sits at the intersection of business consulting and product know-how. You’ll build deep knowledge of Punchh and how it connects with the rest of a restaurant’s tech stack — POS, online ordering, payments, and third-party tools — and learn to explain those connections clearly to clients.

You’ll work closely with other PAR teams — Sales, Product, Implementation, Managed Services, and Customer Success — to deliver real business results for PAR’s customers (growth in guest participation, revenue, and profitability).

The ideal candidate combines sharp analytical thinking with polished client communication skills, and a desire to grow into a senior advisory role over time.

Position Location

Remote - New York, Texas, Pennsylvania, Florida, North Carolina, Minnesota, Colorado, Georgia, Illinois

Reports To

Senior Manager, Loyalty Strategy

Requirements / What We’re Looking For

• Bachelor’s degree or equivalent professional experience
• 2+ years in customer experience, loyalty, CRM, or digital marketing strategy
• Exposure to loyalty or CRM programs for restaurant or other consumer brands
• Hands‑on experience with campaign management (including major CRM/ESP platforms such as Salesforce, Braze, Klaviyo, etc.), consumer segmentation, and performance analysis
• Comfort learning technical concepts — integrations, data flows, platform configuration — and explaining them to non‑technical audiences
• Understanding of fundamental financial and accounting concepts and comfort using financial terminology to communicate ideas and analysis
• Enthusiasm for using AI tools to accelerate your work — paired with the discipline to check the output against your own analysis
• Demonstrated success collaborating across functions and working directly with clients or business partners
• Proficiency in the Microsoft Office suite (heavy use on a daily basis):
• Excel: analysis, modeling, reporting
• PowerPoint: building polished, professional presentations
• Word/Outlook: professional communication and documentation
• Strong organizational and multi‑tasking skills — able to juggle multiple accounts and projects
• Strong presentation and communication skills — comfortable presenting to stakeholders at all levels
• Team‑player mindset — willing to jump in and help when needed, while balancing individual and team priorities
• Coachability — open to feedback and eager to grow within the role

Additional Skills

• Prior consulting or agency background
• Familiarity with loyalty software platforms (Punchh, Paytronix, Session M, etc.)
• Familiarity with CRM/ESP/SMS platforms (Braze, Klaviyo, Attentive, etc.)
• Experience with POS, online ordering, CDP, or other marketing technology applications
• Tableau, SQL, financial modeling, and/or market research skills
• Restaurant or hospitality industry experience

Unleash your potential: What you will be doing and owning

Loyalty Program Strategy & Optimization

• Own program optimization engagements for small and mid-size restaurant brands, from analysis through recommendation.
• Support senior team members on complex program designs and restructures — leading analysis workstreams and contributing recommendations.
• Contribute to strategy sessions that define target KPIs, business rules, and program health measures.
• Monitor client program performance, analyze guest behavior and segmentation, and identify opportunities to improve engagement, retention, and ROI.
• Stay on top of market trends in guest engagement and loyalty.

Product & Ecosystem Knowledge

• Build working knowledge of how Punchh integrates with POS systems, online ordering providers, payments, ESPs, CDPs, and third‑party apps.
• Help clients understand how the capabilities and constraints of their technology stack (PAR and third‑party products) affect guest experience and loyalty strategy, and guide how it should evolve to meet future business objectives.

Campaign & CRM Strategy

• Develop automated and targeted marketing campaigns to maximize guest engagement across loyalty, CRM, and SMS channels.
• Provide analysis of and recommendations on guest segmentation, targeting, and testing to improve campaign performance.
• Partner with PAR Managed Services to ensure campaign execution achieves client business objectives.

Cross‑Functional Collaboration

• Support Managed Services, Loyalty Program Restructures, and Customer Success colleagues with ad hoc analysis and advisory work.
• Participate in new customer sales and existing customer renewal efforts as a strategic advisor and subject matter expert.
• Work with Implementation teams during program launches and restructures.

Data Analysis & Storytelling

• Use Excel, Tableau, and other Business Intelligence tools to analyze program and campaign performance, model financial impacts, and identify growth opportunities.
• Build and present clear, executive‑ready presentations to communicate research findings, performance analysis, and strategic recommendations.

Artificial Intelligence

• Use the team’s AI tools to work faster, while developing the domain expertise and analytical skills to judge whether the output is accurate and relevant.
• Follow team standards for protecting client data and PAR’s proprietary methods when using AI.

Growth & Enablement

• Effectively use and help improve the team’s playbooks, frameworks, and consulting resources.
• Contribute to internal training and knowledge sharing across Strategy & Execution, Sales, Customer Success, and Implementation teams.
• Grow your advisory and technical skills with coaching from senior team members.

Interview Process

• Interview #1: Video Screen with Talent Acquisition Team (via MS Teams)
• Interview #2: Video interview with the Hiring Manager (via MS Teams)
• Interview #3: Presentation video interview with the Team (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre‑employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [e-mail]. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.

Compensation Range: $85K - $100K