Guest Coordinator - Part Time, Men's Center

City Union Mission; Kansas City (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental and Vision insurance

403b Retirement Account match

Life Insurance

FSA & HSA options

11 paid holidays per year + 3 weeks of

PTO

Job summary

City Union Mission operates an emergency shelter focus at our Men’s Center and Women & Family Center to provide life-saving refuge for individuals and families in crisis. The Peer Support Specialist ensures a safe, respectful environment and access to essential supports such as shelter, meals and hygiene while guiding clients toward next steps.

The role emphasizes dignity, compassionate leadership, andDe-escalation in handling crises, with shifts including evenings and weekends to meet demand.

Qualifications

• Requires strong interpersonal skills and compassion towards people in crisis.
• Ability to communicate Gospel messaging appropriately and respectfully.
• Comfortable working in a faith-based setting with homeless individuals.

Responsibilities

• Organize mealtime and fellowship environments, modeling healthy interaction.
• Oversee shift operations including safety, cleanliness and flow of the center.
• Perform routine rounds, safety checks and front entrance monitoring.
• Respond to incidents calmly and escalate when needed to ensure safety.
• Manage real-time capacity, bed usage and census accuracy.
• Maintain cleanliness and dignity of personal and shared spaces.
• Assist with hygiene, shower and laundry routines to teach life skills.

Skills

Empathy

Communication

De-escalation

Teamwork

Education

High school diploma

Job description

Who We Are:

For over 100 years, City Union Mission has offered hope to men, women and children experiencing huge challenges. Homelessness. Addiction. Poverty. We start by extending a welcoming hand and helping to meet their immediate needs - food, shelter, clothing. From there, we offer them a new foundation for their lives through Christ - and life-changing programs that move them toward physical, emotional and spiritual wholeness.

Job Summary:

Our emergency shelter mission at our Men's Center and Women & Family Center is to serve as a strategic safety net for the city by providing immediate, short-term, and dignified refuge for individuals and families in crisis: protecting life, meeting basic needs, sharing the Gospel at each point of care, and creating a clear bridge to appropriate next steps.

The Peer Support Specialist is responsible for the overall environment of the center and the well-being of every client in the building, ensuring access to essential supports such as shelter, meals, hygiene, and supervision while prioritizing safety and stabilization. This role reinforces that emergency shelter is a life-safety, short-term service; focused on keeping people safe tonight while serving as a bridge to appropriate next steps.

Duties/Responsibilities:

• Participate in and coordinate mealtime and fellowship environments; model healthy interaction, reinforce community expectations, and demonstrate servant leadership
• Take ownership of shift operations including safety, cleanliness, task completion, and overall center flow
• Conduct routine rounds, safety checks, and front entrance monitoring; maintain situational awareness at all times
• Respond to incidents with calm, clarity, and appropriate escalation; apply de-escalation for emotional, behavioral, and spiritual crises
• Assist in managing real-time capacity and occupancy; ensure beds are utilized appropriately, census is accurate, and intake barriers are addressed
• Reinforce and assist in the cleanliness and structure of personal and shared spaces; ensure bed space, lockers, and environment reflect responsibility and dignity
• Monitor and support hygiene, shower, and laundry routines; use these moments to teach life skills, responsibility, and structure

Qualifications:

City Union Mission Requirements:

• To be a genuine believer in the Lord Jesus Christ, as evidenced by your personal testimony and your ability to clearly communicate the Gospel whenever opportunities arise.
• To possess sound Biblical character and refrain from engaging in an immoral lifestyle that could undermine or disrupt your testimony as a follower of our Lord and Savior, Jesus Christ.
• To be a member in good standing of a recognized Protestant, evangelical church.
• Agree and abide within the City Union Mission faith statement.
• To be genuinely committed to serving the poor and homeless, as expressed in the mission statement of City Union Mission.
• To be sober-minded, free from the influence of alcoholic beverages, illegal drugs, or any substance that could cloud judgment or distract from a Christian-principled ministry.

Employee Benefits:

• 95% of the premium covered for Health Insurance
• Dental and Vision insurance at a discounted rate
• Health Reimbursement Account for employees who have other health insurance
• Life Insurance
• 403b Retirement Account match
• FSA & HSA options
• 11 paid holidays per year + over 3 weeks of PTO + opportunity to earn additional days off
• Discount at City Thrift stores
• Paid 30-minute lunch break; free breakfast/lunch/dinner available

*Shifts include evenings and weekends.

*There is a $2/hour shift differential for hours worked between 3-11pm. There is a $3/hour shift differential for hours worked between 11pm-7am.