Guest Coordinator

Ulta Beauty, Inc.; San Antonio (TX); On-site; USD 25,000 - 36,000; Full time

Job summary

Ulta Beauty in San Antonio is seeking a Guest Coordinator to engage guests, promote services, and support the salon team. You will handle phone and in-person interactions, process bookings, and guide guests through promotions while representing Ulta Beauty's image and culture.

The role focuses on service and retail goals, guest loyalty, and smooth salon traffic. You will learn salon services and product knowledge to confidently recommend offerings and ensure a welcoming, inclusive store

Responsibilities

• Contribute to meeting store goals related to retail and service sales.
• Provide exceptional guest service in the Salon, Haircare, and Skincare areas.
• Courteously handle sales, refunds and exchanges.
• Support services team by handling calls, bookings, guest records, and traffic flow.
• Invite guests to try services and inform them of current promotions.
• Book appointments and support in-store events to deliver an unrivaled guest experience.
• Stay informed about industry trends, products, and services.
• Maintain prompt, regular attendance.

Job description

OVERVIEW

Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industry’s most highly-esteemed beauty leaders share themselves, as well as their expertise. Building authentic community. Creating a real sense of belonging - even as they’re plotting a bold, strategic course of exciting innovations destined to revolutionize the industry.

Think robust organizational support. Ever-increasing levels of investment. And a healthy dose of personal empowerment and growth opportunity. All with a company of unwavering strength and stability.

We are the future of beauty services. Be part of the transformation.

GENERAL SUMMARY & SCOPE

The Guest Coordinator is responsible for engaging with guests and promoting the Ulta Beauty services business through one-on-one guest interactions, both over the phone and in-person. They represent the image, products, and culture of Ulta Beauty and support the Experience Manager (EM) and Assistant Services Manager (ASM) through a focus on performance (service/retail sales and in-store events), people (guest service and associate culture), and process (operating procedures and compliance standards). This position requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate salon services and product knowledge.

PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Functions)

The Guest Coordinator is a champion of Ulta Beauty’s mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):

Performance

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty (including credit), retail shrink, and omni-channel sales as set by Ulta Beauty.
• Provide exceptional guest service by acknowledging all Ulta Beauty guests in the Salon, Haircare, and Skincare areas of the store and offering friendly, prompt, and courteous service.
• Courteously handle sales, refunds and exchanges.
• Support the services team by answering salon phone calls, addressing and resolving guest concerns, managing the services booking system, guest records and salon traffic flow, and suggesting add-on services when booking appointments and interacting with guests in the store and salon.
• Build the services business by informing guests of current promotions and events and confidently inviting them to try services (inclusive of boutiques and salon) while providing knowledgeable, professional product and service recommendations to guests.
• Influence and support service providers in the execution of their daily appointment pages, rebooking, and new guest acquisition behaviors.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
• Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
• Maintain prompt, regular attendance.

People

• Contribute to an inclusive environment that supports teammates, peers, and the