Guest Coordinator

Ulta Beauty, Inc.; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Ulta Beauty in Houston seeks a Guest Service Coordinator to greet guests, manage appointments and support the salon area with friendly, professional service.

You will handle calls, guest records and sales processes, offering product recommendations and promoting promotions while building strong guest relationships for repeat visits.

Qualifications

• High school diploma or equivalent required; experience not mandatory.
• Strong customer service and communication skills are essential.
• Ability to work well in a team and manage guest interactions gracefully.

Responsibilities

• Serve as the first point of contact for guests in the Salon pro-hair area.
• Manage salon phone calls, appointment systems, guest records and traffic flow.
• Provide product recommendations and information on current promotions.
• Handle sales, refunds and exchanges courteously and accurately.

Skills

Customer service

Communication

Sales skills

Teamwork

Education

High school diploma or equivalent

Job description

OVERVIEW

Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industry’s most highly-esteemed beauty leaders share themselves, as well as their expertise. Building authentic community. Creating a real sense of belonging—even as they’re plotting a bold, strategic course of exciting innovations destined to revolutionize the industry.

Think robust organizational support. Ever-increasing levels of investment. And a healthy dose of personal empowerment and growth opportunity. All with a company of unwavering strength and stability.

We are the future of beauty services. Be part of the transformation.

THE IMPACT YOU CAN HAVE:

What’s a genuine smile worth? Or a passion for all things beauty that radiates through your voice and from every part of who you are? We think it’s hard to overstate, really. But as a Guest Service Coordinator at Ulta Beauty, you’ll quickly learn it’s indispensable. Because you’ll be the face of the services department—the first point of contact for guests wanting a warm, inviting and simple beauty experience—your whole approach and make-up will play a significant part of the team’s overall success.

Create raving fans from the first “Hello!”

You’ll accomplish all of this by:

• Offering prompt, friendly, courteous service in the Salon pro-hair area
• Managing Salon phone calls, appointment systems, guest records and Salon traffic flow
• Using suggestive selling techniques (e.g., “Would you like a deep conditioning treatment with your haircut today?”)
• Informing guests of current promotions and providing knowledgeable, professional product recommendations
• Handling sales, refunds and exchanges courteously and accurately
• Resolving guest concerns promptly and satisfactorily
• Completing necessary paperwork in a timely, consistent and accurate manner

THE ESSENTIALS FOR SUCCESS:

Qualified candidates will possess a high school diploma or equivalent (no prior experience is necessary). Additional requirements include:

• A demonstrated competency with sales, products and service
• The ability to troubleshoot and successfully rectify guest concerns
• The ability to work independently and as part of a team
• The ability to build strong and enduring guest relationships

Essential Functions:

• On a regular basis, requires the ability to walk
• On a regular basis, requires the ability to reach with hands and arms
• On a regular basis, requires the ability to stand for a minimum of 4 hours
• On a regular basis, requires the ability to lift and/or move 50 lbs.

  Receptionist, Salon Assistant, Scheduling Assistant, Scheduling Supervisor, Secretary, Salon Lead, Customer Service Lead, Customer Service Representative, Service Coordinator

  About

  AtUlta Beauty(NASDAQ: ULTA),the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.

  We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.