Guest Care Concierge

Aveda Institute Los Angeles; Columbus (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) match

PTO

Employee discounts on products and ser

Growth opportunities

Job summary

Nurtur Aveda in Columbus, OH is seeking a Guest Care Concierge to uphold hospitality-first service in a fast-paced salon environment. You will pre-book appointments, assist guests, and partner with the Salon + Spa Manager to address client needs with professionalism.

The role requires at least 2 years of retail or salon‑spa customer service, strong communication, and a commitment to the company mission. Evening/weekend availability and travel to local events may be required.

Qualifications

• Minimum 2 years of continuous retail or customer service experience in a salon or spa.
• Excellent interpersonal, communication, and presentation skills.
• Demonstrate extreme professionalism and confidentiality in manner, dress, and conduct.
• Ability to set and achieve goals, implement decisions, and work under strict deadlines.

Responsibilities

• Uphold the Nurtur Core Values and Behaviors and Aveda Success Factors.
• Demonstrate a strong understanding that the salon/spa industry is 'high touch', requiring strong interpersonal skills.
• Continually focus on hospitality, guest care, and service excellence.
• Pre-book appointments for guests and assist with scheduling to ensure quality experiences.
• Partner with Salon + Spa Manager to address guest challenges in a timely manner.
• Communicate inventory shortage challenges and incidents to the Salon + Spa Manager.
• Meet and exceed performance goals established by leadership.
• Abide by all Nurtur policies and procedures.

Skills

Customer service

Interpersonal skills

Time management

Communication

Leadership

Education

High school diploma or GED

Bachelor’s degree (a plus)

Job description

Guest Care Concierge

Retail & Guest Services - Columbus, Ohio

Department: Retail & Guest Services

Employment Type: Full-Time

Minimum Experience: Mid-level

Do What You Love – Love What You Do. Founded in 2004, Nurtur Aveda is a community of professionals dedicated to environmental responsibility and developing future leaders in the world of beauty and wellness.

Our mission at Aveda is to care for the world we live in, from the products we make to the ways in which we give back to society. At Aveda, we strive to set an example for environmental leadership and responsibility, not just in the world of beauty, but around the world. ~ Horst Rechelbacher

Who We Are:

Do What You Love – Love What You Do. Founded in 2004, Nurtur Aveda is a community of professionals dedicated to environmental responsibility and developing future leaders in the world of beauty and wellness.

Responsibilities:

• Uphold the Nurtur Core Values and Behaviors and Aveda Success Factors
• Demonstrate a strong understanding that the salon/spa industry is "high touch", meaning that it requires strong interpersonal skills and attention to the needs of others
• Continually be focused on hospitality, guest care, and service excellence
• Partner with Institute team members to understand details of services (i.e. products used, length of service, etc.) and how to properly schedule appointments accurately to ensure a quality experience for guests
• Implement effective selling strategies to up-sell services and notify guests of specials
• During times when traffic is slow, provide support to other team members to ensure guest satisfaction is met during their service experience
• Pre-book appointments for guests
• Partner with Salon + Spa Manager to ensure guest challenges are addressed in an effective and timely manner
• Communicate inventory shortage challenges and incidents to the Salon + Spa Manager
• Maintain a high level of professionalism with students, team members, and guests
• Maintain all safety and security standards and identify and communicate potential problem issues/challenges
• Meet and exceed performance goals established by the Director of Business Operations
• Perform duties as assigned and/or required to meet business needs
• Abide by all Nurtur policies and procedures as outlined in the Team Member Handbook and Code of Conduct

Minimum Requirements:

• High school diploma or GED equivalent; Bachelor’s degree a plus
• Minimum of 2 years' continuous retail or customer service experience in a salon or spa required
• Exhibit leadership, time management, organization, self-direction, initiative, resourcefulness, and follow-through with the ability to work at a fast pace and handle multiple tasks and projects at the same time
• Excellent interpersonal, communication, and presentation skills
• Demonstrate extreme professionalism and confidentiality in manner, dress, and conduct
• Demonstrate aptitude to train new team members
• Ability to set and achieve goals, implement decisions, and work under strict deadlines
• Ability to work a flexible schedule, including evenings and weekends as needed
• Strong commitment to customer service excellence and to the Company's mission and vision

Travel Requirements:

The team member in this position must be able to travel locally to events and for out-of-state training as necessary.

Perks And Benefits:

• Medical/Dental/Vision/Life Insurance
• 401(k)/match
• PTO
• Employee discounts on products and services
• Growth opportunities

Physical Demands And Work Environment:

• Sit at a desk with a computer for up to eight (8) hours per day
• Use hands to handle objects and reach with hands and arms
• Walk, sit, stand, balance, stoop, speak, and hear
• See a computer screen and read paper and electronic documents
• Occasionally lift and/or move objects up to 30 pounds
• Tolerate a minimal to moderate noise level typical of a corporate office setting

Equal Opportunity Employer:

Nurtur Holdings LLC is an Equal Opportunity Employer. All employees and applicants are covered by federal and state laws designed to safeguard employees and job applicants from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors. Consistent with these obligations, Nurtur also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.