Guest Assistant

Piccadilly-Restaurant; Mobile (AL); On-site; USD 17,000 - 21,000; Full time

Job summary

Piccadilly-Restaurant in Mobile, AL seeks a Frontline Lead Guest Assistant to deliver warm guest service, assist with menu items, and maintain a clean serving area. The role involves greeting guests, preparing orders, ensuring proper serving portions, and keeping the counter stocked and safe.

Responsibilities include monitoring food levels, assisting with opening/closing duties, and training new staff while upholding safety and cleanliness standards across shifts.

Qualifications

Responsibilities

• Reviews daily menu items with cooks and managers.
• Provides excellent guest service by greeting and engaging guests, preparing orders, and suggestively selling items.
• Serves all food items requested by guests using proper serving techniques and in the standard portion size.
• Maintains proper food levels on serving counter, monitors food holding times and temperatures.

Job description

General Responsibilities:

Serves food to restaurant guests in specified portions from assigned area of the service line

(e.g. salads, entrees, vegetables, breads). Maintains the serving line area by cleaning and

sanitizing the counter, assisting with food transfers to the counter, and stocking the counter with

serving dishes and utensils.

Principal Duties:

• Reviews daily menu items with cooks and managers.
• Provides excellent guest service by greeting and engaging guests, preparing orders, and suggestively selling items.
• Serves all food items requested by guests using proper serving techniques and in the standard portion size. Understands the proper serving dish used for each food item.
• Knowledgeable about food item ingredients.
• Understands and communicates Piccadilly plate combinations and pricing structures.
• Listens attentively to guest requests and answers questions concerning basic food knowledge.
• Maintains proper food levels on serving counter, monitors food holding times and temperatures, and recommends food transfers when needed. Transfers food items and holding containers from kitchen area to serving counter.
• Maintains a clean and safe environment by following proper food and workplace safety and cleaning techniques. Cleans serving counter of all loose food items and spills, cleans debris and spills behind the serving counter.
• Monitors counter for potential hazards and notifies manager of broken or faulty equipment or other safety hazards.
• During opening shift, assists in preparing beverages, arranging food items on the serving counter, cleaning the guest side of the serving counter, and stocking serving dishes.
• During closing shift, assists in transferring food items off the serving counter, cleaning and polishing the serving counter and other equipment and stocking serving dishes.
• Completes daily and weekly cleaning duties as assigned by the Restaurant Cleaning Program.
• Uses good interpersonal skills to create a friendly and comfortable environment for self and others.
• Performs additional duties as assigned by a manager.

Additional duties for Lead Guest Assistant include:

• Monitors and ensures all cleanliness and safety regulations are being followed by other guest assistants.
• Encourages exceptional performance on the serving counter among other guest assistants.
• Trains new guest assistants on proper procedures as it pertains to portion sizes, pricing structures, guest service essentials, and other principal duties.

Physical Demands:

• Good hearing and visual ability.
• Good verbal communication skills.
• Must be able to carry up to 20 pounds.

Continuous exposure to several disagreeable elements of factors such as:

• Exposure to hot and cold food items, holding containers and temperatures
• Exposure to steam from hot water
• Standing and continuously active for an 8 to 12 hours shift
• Exposure to slippery floors
• Moderate noise levels
• Frequent grasping, carrying, bending, crouching, and reaching

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Piccadilly has been in business for more than 74 years for one major reason: our team. From management to hourly team members, members of the Piccadilly team are the best. Many have made a career with Piccadilly. Piccadilly Cafeteria first opened in 1932 in Baton Rouge, Louisiana. Twelve years later, a budding restaurateur by the name of T. H. Hamilton took the reins with hopes of growing the business. Today, we have 30 restaurants, including Piccadilly To-Go locations, and over 80 food service locations all across the southeast. Since day one, our goal has been to serve up homestyle comfort to every person who walks through our door. With guest favorites like Fried Chicken, Carrot Soufflé and our famous desserts, there's always something for everyone at Piccadilly.