Guest Arrival & Park Entry Concierge

Universal Orlando Resort; Frisco (TX); On-site; USD 20,664 - 27,552; Part time

Job summary

Universal Orlando Resort in Frisco, Texas, is seeking a dedicated Guest Service representative to support Guests as they enter and exit the theme park. Responsibilities include processing parking pass transactions, verifying admission tickets, and assisting with rental services for strollers and wheelchairs.

The ideal candidate will possess strong communication skills and a valid Texas Driver's License. Guest service experience is preferred, and candidates must demonstrate a commitment to maintaining a clean and safe environment.

Qualifications

• 6+ months experience in Guest Service or equivalent education.
• Ability to resolve Guest complaints effectively.
• Must possess a valid Texas Driver's License.

Responsibilities

• Process parking pass transactions and assist Guests at the Toll Plaza.
• Scan and verify park admission tickets for Guest entry.
• Assist with rental services and day-of ticket purchases.
• Maintain cleanliness and safety in the work environment.

Skills

Guest service experience

Strong communication skills

Attention to detail

Education

High School diploma or GED

Job description

Universal Orlando Resort in Frisco, Texas, is seeking a dedicated Guest Service representative to support Guests as they enter and exit the theme park. Responsibilities include processing parking pass transactions, verifying admission tickets, and assisting with rental services for strollers and wheelchairs.

The ideal candidate will possess strong communication skills and a valid Texas Driver's License. Guest service experience is preferred, and candidates must demonstrate a commitment to maintaining a clean and safe environment.