Guest and Resort Care Specialist

Odyssey Resorts; Two Harbors (MN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Flexible schedules

Comprehensive benefits package

Career advancement opportunities

Job summary

Odyssey Resorts in Two Harbors, Minnesota is seeking a Guest and Resort Care Specialist to ensure exceptional experiences for guests. This dynamic position involves both indoor and outdoor tasks, focusing on property maintenance and guest engagement.

The ideal candidate is adaptable, has a valid driver's license, and is capable of performing various maintenance activities. This role requires rotating weekend shifts and offers opportunities for growth within a top-ranked Minnesota workplace.

Qualifications

• High school diploma or GED preferred and 1 year of related experience.
• Valid driver's license required.
• Ability to interpret safety rules and manuals.

Responsibilities

• Monitor property and report issues during inspections.
• Perform grounds maintenance including mowing and trimming.
• Assist with guest programming and transportation.

Skills

Adaptability

Time Management

Customer Engagement

Education

High school diploma or GED

Tools

Maintenance tools

Job description

Overview

Grand Superior Lodge - Two Harbors, Minnesota

Discover Your Odyssey Are you an adventurer at heart, seeking a workplace that fuels your passion and a team that feels like family? Start your Odyssey with us—an award-winning team that not only works together but plays together, creating an environment where every day is an adventure.

Why Odyssey?

• Flexible Freedom: Experience work-life balance with flexible schedules, working hours, and payday on demand. Your success is not just about the work you do; it bout the life you build around it.
• Employer Recognition: A Star Tribune Top Minnesota Workplace for four consecutive years.
• State-of-the-Art Resources: Access cutting-edge tools and resources designed for your success; ample learning and training resources are provided to invest in your growth.
• Hospitality from the HEART: A culture that centers around the HEART philosophy, valuing diversity, equity, and inclusion as lived experiences.
• Engage, Innovate, Impact: Odyssey Cares and sustainability initiatives aligned with community engagement and industry innovation.
• Open Doors for Growth: Opportunities for career advancement within a growth-focused company.
• Awesome Benefits: Comprehensive benefits package including health, dental, vision, voluntary life and AD&D, voluntary accident and critical illness insurance, hospital indemnity, pet insurance, 401(k), PTO, and EAP.

Your Odyssey Awaits Ready to create lasting memories, enrich lives, and be part of an extraordinary journey? Join Odyssey Resorts, where every day is a new adventure, and your story is yet to be written.

Work here. Play here. Thrive here.

Grand Superior Lodge is seeking a Guest and Resort Care Specialist to join our award-winning team. This position plays a pivotal role in guaranteeing an exceptional experience for our guests. This position is ideal for those who like to perform a variety of tasks both indoors and outdoors.

This position includes rotating weekend shifts. Scheduled hours are Friday and Saturday from 2:00 PM to 10:00 PM, and Sunday through Thursday from 1:00 PM to 9:00 PM.

Essential Functions

• Be vigilant in monitoring the property. Address or report any issues or concerns identified during routine inspections.
• Perform daily inspections of the grounds and facilities. Arrange furniture, pick up trash, clean common areas and event spaces, restock supplies and assist with security and safety issues as necessary.
• Track time and maintain an accurate timetable of tasks and parts used throughout each shift.
• Assist with guest enhancement programming; assemble s’mores kits, collect fire starting supplies, assemble craft kits, maintain lawn games, maintain fleet of bicycles, and assist with event setup as needed.
• Assist with guest and employee transportation as needed.
• Be approachable and proactive in engaging with guests by being welcoming and outgoing.
• Monitor pool and follow closure procedures as assigned.
• Perform grounds maintenance such as mowing lawns, trimming hedges, removing weeds, raking and disposing of leaves and refuse, chopping and stacking firewood, clear snow, etc.
• Maintain vehicle, tools, and equipment (including uniform) in good and proper working order.
• Assist maintenance team with projects; ensure projects are completed in a safe, efficient manner.
• Arrange furniture and equipment when requested; clean resort buildings and grounds as needed; assist with security issues as needed.
• Perform preventative maintenance on all resort property.
• Take and respond to guest calls and requests; work to resolve any issues in a timely, efficient manner.
• Respond to emergency situations and resolve immediate safety concerns; be available for on-call shifts, as needed.

Requirements

Education, Experience

High school diploma or general education degree (GED) preferred; one-year related experience preferred; or acceptable equivalent combination of education and experience.

Certifications, Licenses, Registrations

• Valid driver’s license
• Obtain Pool Operator License within six months of employment, if required

Competencies, Skills, Abilities

• Upholds Odyssey Values and the principles of HEART.
• Ability to be adaptable and flexible.
• Prioritizes and plans work activities, creating action plans when necessary.
• Uses time efficiently.
• Maintains acceptable attendance and punctuality.
• Follows through on commitments.
• Working knowledge of tools, methods, operations, and materials used in resort and building maintenance.
• Working knowledge of occupational hazards and safety precautions necessary to perform manual labor and maintenance work.
• Ability to read and interpret documents such as safety rules, operating manuals, etc.
• Ability to prepare general reports and correspondence.
• Ability to effectively present information and respond to customers.
• Ability to add, subtract, multiply, and divide.
• Ability to interpret a variety of instructions furnished in written or oral form.
• Ability to use a computer for email and basic word processing.

Physical Demands

While performing the duties of this job, the employee is constantly required to stand, walk, sit, hear, use hands, reach, climb, stoop, and kneel. The employee will frequently be required to talk and taste and/or smell. The employee must be able to lift and/or move up to 100 pounds. Specific vision requirements include close and distant-vision capabilities.

Work Environment

While performing the duties of this job, the employee will be frequently exposed to outdoor weather conditions. The employee will seldom be exposed to wet, hot, humid conditions, high, precarious places, fumes or airborne particles, and chemicals or solutions. The employee will be exposed to moderate noise conditions. Due to the cyclical nature of the hospitality industry, the employee may be required to work varying schedules that reflect the business needs of the resort. Attendance at all scheduled training sessions and meetings is required.

The above is intended to describe the general nature and requirements of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Odyssey Resorts is an equal opportunity employer committed to a policy of nondiscrimination with respect to race, color, religion, sex, national origin, and any other class protected by federal, state, or local law, including, but not limited to, medical condition, disability, marital status, age, sexual orientation, or pregnancy.