Guest Ambassador Full Time

Park Place Operations; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Paycom - ATS in Nashville seeks a dispatcher and customer service associate to provide a welcoming environment, answer questions, direct guests to parking, and dispatch shuttles while optimizing space and maintaining tidy checkouts.

The role requires a high school diploma, prior dispatch or cashier or customer service experience, basic math and computer skills, and a cooperative, reliable attitude in a fast-paced setting.

Qualifications

• High School diploma or equivalent required.
• Prior dispatch, cashier, or customer service experience preferred.
• Strong English communication skills required.
• Basic math and computer skills needed.
• Reliable, cooperative, and customer-focused.

Responsibilities

• Answer customers questions and provide information on procedures or policies.
• Create a welcoming experience by authentically greeting customers.
• Direct guests to parking space and accurately complete transactions.
• Dispatch shuttles and ensure space usage is maximized.
• Receive and prioritize incoming telephone calls.
• Compile and maintain reports and records.
• Stock water coolers and maintain cleanliness.
• Complete other duties as assigned.

Skills

Customer service

Dispatch

Cashiering

Multitasking

Teamwork

Communication

Basic math

Attention to detail

Education

High School diploma or equivalent

Tools

Basic computer skills

Job description

Summary: Provide customers with a welcoming environment and get them quickly to their destination in a safe manner.Duties and Responsibilities:Answer customers questions and provide information on procedures or policies.Create a welcoming experience by authentically greeting customers.Direct guests to parking space and accurately complete transactions.Dispatch shuttles and ensure space usage is maximized.Receive and prioritize incoming telephone calls.Compile and maintain reports and records.Stock water coolers.Maintain an exceptional level of customer service and responsiveness.Maintain clean and orderly checkout areas and complete other general cleaning duties.Complete other duties as assigned.High School education, training or an equivalent combination of education and experience requiredPrevious dispatch, cashier, and/or customer service experience preferredCompetencies:Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfactionEffectively present information in one-on-one situations to customers and other employees of the companyAdd, subtract, two- digit numbers and multiply and divide with 10s and 100s, perform these operations using units of American moneyDetermining causes of operation errors and deciding what to do about itPleasant with others, good-natured, cooperative attitudeReliable, responsible, and dependableHonest and ethicalKnowledge of the structure and content of the English language including the spelling and meaning of wordsAptitude to work independently as well as in a team environmentEffectively multi-task and adapt to fast paced environmentThink ahead, connect pieces of information, and coordinate workforce accordinglyBasic math and computer skillsRead, write, and comprehend simple instructions, short correspondence, and memosEssential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.See details at close and far rangeSee under low-light conditions and in the presence of a glare or bright lightingSee objects or movements of objects to ones side when eyes are looking aheadMatch or detect differences between colors, including shades of color or brightnessDetect the differences between sounds that vary in pitch and loudnessJudge the distance of an objectKnow the direction from which a sound originatedQuickly respond to a signal (sound, light, picture) when it appearsListen to and understand information presented through spoken wordsRead and understand information presented in writingMake repeated movements of the fingers, hands, and wristsExert maximum muscle force to lift, push, pull, or carry objectsKeep balance or stay upright when in an unstable positionMake repeated adjustments to the controls of a machine or a vehicle to exact positionsCoordinate 2 or more limbs while sitting, standing, or lying downExert muscle force repeatedly or continuously over timeUse muscle force to propel oneself or to throw an objectUse abdominal and lower back muscles to support part of the body repeatedly or continuously over timeBend, stretch, twist, or reach with body, arms, and/or legsWork Environment and Physical Requirements: Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be exposed to construction and various weather conditions. The noise level in the work environment may range from moderate to loud. This position is performed inside as well as outside weather conditions. Regularly required to talk or hear. Frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Occasionally required to climb, balance, stoop, kneel, crouch or crawl. Frequently lift and move up to 25 pounds.Please note, this job posting/description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.