Guest Advisory Board & Community Engagement Lead

airbnb, Inc.; Northern (KY); On-site; USD 192,000 - 240,000; Full time

Job summary

Airbnb is seeking a Senior Guest Community Engagement Manager to lead the Guest Advisory Board program and related guest-facing initiatives. You will drive end-to-end delivery, onboarding, and ongoing member engagement while partnering with Product, Policy, Marketing, Design and Research to translate guest feedback into impactful actions.

The role emphasizes building trusted relationships with Board members, synthesizing insights for senior leadership, and developing scalable playbooks for

Qualifications

• 10+ years of experience in community engagement, program management or research.
• Demonstrated ability to build programs from the ground up, including strategy and execution.
• Proven ability to influence cross-functional teams (Product, Design, Policy, Research, Marketing).
• Skilled at turning qualitative feedback into clear, executive-ready insights.
• Self-starter, comfortable with ambiguity and independent work.
• Excellent verbal and written communication, building trust with external members and internal stakeholders.
• Passion for Airbnb's guest and travel community and linking insights to decision-making.

Responsibilities

• Lead and operate Airbnb's guest-facing Community Voice programs end-to-end, from strategy to execution.
• Grow and engage Airbnb's guest community through global workshops, insight sessions and pilots.
• Synthesize feedback into actionable readouts for senior stakeholders across Product, Policy, Marketing, Design, Partnerships and Research.

Skills

Community engagement

Program management

Research

Cross-functional collaboration

Job description

Airbnb is seeking a Senior Guest Community Engagement Manager to lead the Guest Advisory Board program and related guest-facing initiatives. You will drive end-to-end delivery, onboarding, and ongoing member engagement while partnering with Product, Policy, Marketing, Design and Research to translate guest feedback into impactful actions.

The role emphasizes building trusted relationships with Board members, synthesizing insights for senior leadership, and developing scalable playbooks for