Guest Advisor - LIV Ferndale - PT

GOEBEL FIXTURE COMPANY; Ferndale (MI); On-site; USD 21,000 - 25,000; Part time

Job summary

Common Citizen in Michigan is seeking a Guest Advisor to provide exceptional customer service in our cannabis retail environment. You will educate guests, help them discover products, and uphold compliance with state regulations.

As a face of the brand, you will use activation selling techniques, stay current on product knowledge, and collaborate with the team to deliver a safe and welcoming experience for all guests and fellow citizens.

Qualifications

• Minimum 2 years in a customer service role in a retail setting.
• Familiarity with cannabis products preferred.
• Experience with ordering platforms and POS systems.

Responsibilities

• Deliver exceptional customer service to guests and educate them about products.
• Assist guests with product selection and upsell where appropriate.
• Ensure regulatory compliance (eg. LARA, Metrc) and follow company protocol.
• Collaborate with fulfillment and team members to create a seamless guest experience.

Skills

Customer service

Retail experience

Cannabis knowledge

POS familiarity

Tools

Dutchie

Weedmaps

Job description

• Location 2625 Hilton Rd STE 100,Ferndale, MI, 48220,United States
• Base Pay $16.00 / Hour
• Employee Type Part-Time
• Manage Others No

Job Title: Guest Advisor

Department: Retail

Reports to: Guest Experience Supervisor & General Manager

FSLA Status: Non-Exempt

Shift: Part Time

About Us

Common Citizen, a Michigan-based cannabis company, is dedicated to reshaping perceptions around cannabis and enhancing lives through our principles of 'cannabis for humanity' and 'change for the better.' Prioritizing people in all aspects, from cultivating high-quality cannabis to providing a world-class customer experience, we embody a commitment to continuous improvement. As we aspire to be recognized as a Fortune Magazine 'Best Company To Work For,' our family of brands also includes 8 cannabis retail stores serving their respective local communities under 4 brands – LIV Cannabis Co., Pure Lapeer Canna, Xplore Cannabis, and Cannavista Wellness, creating a seamless network where we are all one. Join us at Common Citizen for a collaborative and inclusive journey, anchored in the principles of 'cannabis for humanity' and a commitment to positive change.

About This Role

Every position at Common Citizen from seed to sale, is contributing to our mission to serve our fellow citizens of Michigan with the highest quality, safest cannabis product through our highly individualized and education-oriented provisioning centers . As a Guest Advisor, you are the face of the company and need to treat all our guests with great humanity. Guest Advisors are educators first, salespeople second. Their primary role is to provide unparalleled customer service in which they educate their fellow advisors, the dispensary guests, and help them discover the cannabis products that will help them achieve a higher quality of life.

Responsibilities

Outlined below is what we see you doing at this point in time. We are a fast-growing company looking for people that are excited to grow along with us.

Creating an unparalleled customer service experience for our guests, your fellow citizens, that leaves them feeling well cared for, including but not limited to:

• Consistently exceptional customer service
• Strong long-term relationship-building
• Following the Common Citizen advisor protocol
• Providing problem-solving sales assistance, including upselling & cross-selling when it is to your fellow citizens benefit
• Working with fulfillment
• Regulatory compliance (ie. LARA. Metrc)

Staying current with cannabis knowledge in order to educate & serve with excellence, including:

• Cannabis plant and product form knowledge
• The Common Citizen product offerings
• Use active selling skills during guest engagements
• Enhance selling skills through practice and roleplay
• Hosting or participating in educational events, onsite & offsite

The Experience You Bring and the Skills we Need:

• This is a dynamic team, and as such daily tasks may vary, resulting in a fast paced and lively work environment.
• Familiarity of ordering platforms (Dutchie, Weedmaps, etc) and POS systems.
• A minimum of 2 years in a customer service role in a retail environment.
• Personal or professional experience with cannabis preferred – although not required.

Physical Requirements

• Regularly required to stand for entire shift.
• Use hands to handle, control, or feel objects, tools, or controls.
• Reach with hands and arms; and talk or hear.
• Frequently lift and/or move up to 20 pounds.

Why You’d Love This Role

You have:

• A high level of professionalism and believe in our founding principles: “Cannabis for humanity” and “Change for the better”. As such, you enjoy being involved in the community and being a steward for the company and the positive change that we believe in.
• A passion for providing the residents and visitors of Michigan with the highest quality and safest cannabis products in the state.
• A desire to change the social perception of cannabis and a passion for humanity.
• A constant desire to learn new skills and believe in continuous improvement, both personally and professionally.
• Value integrity and honesty and want to bring those values to the cannabis industry.
• Enjoy being part of a team and sharing your skills with your fellow citizens.
• An appreciation for all stages of the production cycle of cannabis, including harvesting, trimming and processing.

Common Citizen is an equal opportunity employer. We celebrate diversity and are committed to creating an environment of mutual respect for all people. If you are a member of an equity group, you are encouraged to self-identify, on your application, cover letter or resume.

**Must be at least 21 years of age as required by the Cannabis Regulatory Association**