[ 구인·구직 ] Store Manager in Beauty Store - Charlotte, NC

Hi Good Day; Charlotte (NC); Hybrid; USD 65,000 - 75,000; Full time

Job summary

Hi Good Day is seeking a Store Manager to oversee daily operations of our beauty supply store, drive sales, manage staff, and ensure a top‑notch customer experience for hair‑care customers. You will lead a team, optimize merchandising, handle cash and security, and maintain inventory accuracy while upholding health and safety standards.

Qualifications include 2–3+ years in retail management, strong leadership, exceptional customer service, and proficiency with POS systems and Excel/Sheets.

Qualifications

• 2–3+ years of retail management experience in beauty or specialty retail.
• Proven ability to lead a team and hold staff accountable.
• Strong customer service skills and calm handling of difficult situations.
• Experience with POS systems and basic Excel/Sheets.
• Ability to stand, move, and lift boxes during shifts.

Responsibilities

• Lead, train, schedule, and coach store associates to deliver outstanding customer service and product knowledge.
• Drive sales by managing KPIs and creating action plans to improve results.
• Oversee opening and closing procedures, cash handling, bank deposits, and daily/weekly store paperwork.
• Maintain merchandising standards: stocking, planograms, visual displays, promotional setups, and signage.
• Ensure inventory accuracy through regular cycle counts, receiving, transfers, and loss‑prevention practices.
• Handle customer issues and returns professionally, turning problems into positive experiences.
• Maintain a clean, safe, and organized store environment in line with company standards and health/safety rules.
• Partner with ownership on local marketing activities, promotions, and events to attract new customers.
• Recruit, interview, and help hire store staff; provide ongoing feedback, performance reviews, and corrective actions when needed.
• Monitor expenses and payroll to meet budget while ensuring adequate staffing and coverage.

Skills

Retail management

Leadership

Customer service

Team coaching

Communication

POS systems

Excel/Google Sheets

Tools

POS systems

Excel/Google Sheets

Job description

The Store Manager is responsible for the overall daily operations of our beauty supply store, including sales performance, staff management, merchandising, and customer service. This person ensures the store is well‑run, meets sales and profit goals, and delivers an excellent shopping experience for beauty and hair‑care customers. Prior retail management experience is required, and beauty‑supply or cosmetics experience is strongly preferred.

Key responsibilities

Lead, train, schedule, and coach store associates to deliver outstanding customer service and product knowledge.

Drive sales by managing KPIs (sales, UPT, conversion, average ticket) and creating action plans to improve results.

Oversee opening and closing procedures, cash handling, bank deposits, and daily/weekly store paperwork.

Maintain merchandising standards: stocking, planograms, visual displays, promotional setups, and signage.

Ensure inventory accuracy through regular cycle counts, receiving, transfers, and loss‑prevention practices.

Handle customer issues and returns professionally, turning problems into positive experiences.

Maintain a clean, safe, and organized store environment in line with company standards and health/safety rules.

Partner with ownership on local marketing activities, promotions, and events to attract new customers.

Recruit, interview, and help hire store staff; provide ongoing feedback, performance reviews, and corrective actions when needed.

Monitor expenses and payroll to meet budget while ensuring adequate staffing and coverage.

Required qualifications

2–3+ years of retail management experience (assistant manager or manager), preferably in beauty supply, cosmetics, hair, or similar specialty retail.

Proven ability to lead a team, delegate tasks, and hold staff accountable to goals and standards.

Strong customer service skills and the ability to handle difficult situations calmly and professionally.

Comfortable working with POS systems, basic Excel/Google Sheets, and email for reporting and communication.

Ability to stand, move, and lift boxes of product as needed during a full shift.

Flexible availability, including evenings, weekends, and peak seasons.

Preferred qualifications

Product knowledge in beauty, hair, wigs, extensions, and/or ethnic hair‑care brands.

Experience with inventory management, loss‑prevention programs, or physical inventory counts.

Experience opening a new store or improving performance at an underperforming location.