GTM Systems Architect

Jackalope Digital LLC; San Francisco, Northern (CA, KY); Hybrid; USD 140,000 - 245,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision coverage

401(k) / Retirement benefits

Paid time off

Job summary

Figma is seeking a GTM Systems Architect to optimize, scale, and govern Salesforce across Sales, CX, Marketing, Legal, Product and Finance. This full-time role can be based in a US hub or remote in the United States, focusing on CRM automation, reporting, and process design.

You will own partner onboarding workflows, revenue attribution, and adoption of the Salesforce ecosystem, driving cross-functional collaboration and operational excellence.

Qualifications

• 7+ years as Salesforce Administrator supporting Sales or Revenue teams.
• Deep Salesforce platform knowledge; ability to build apps/objects, flows, formulas.
• Strong documentation and cross-functional communication skills.
• Advanced reporting and dashboards development experience.

Responsibilities

• Serve as SME for Salesforce-related operational inquiries from partners and cross-functional teams.
• Triage complex process questions; propose scalable solutions.
• Refine workflows with stakeholders based on business needs.
• Lead UAT for Salesforce enhancements, releases, and changes.
• Ensure solutions meet requirements before release.
• Maintain Salesforce Partner Ecosystem (Experience Cloud) documentation and adoption.
• Develop scalable partner onboarding, engagement tracking, and revenue attribution processes.
• Drive Salesforce adoption and optimize user experience.

Skills

Salesforce Admin

Partner Ecosystem

SQL/SOQL

Reporting & Dashboards

UAT Coordination

Tools

Salesforce Platform

Experience Cloud

SQL

Job description

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!

The GTM Systems Architect is responsible for optimizing, scaling, and governing Salesforce to support various cross functional teams. This role combines business analysis, systems expertise, data stewardship, and cross-functional partnership to drive operational excellence across Sales, Customer Experience, Marketing, Legal, Product and Finance.

This individual operates independently, understands complex initiatives end-to-end, and serves as a trusted advisor to business stakeholders on CRM automation, reporting, and process design.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

• Serve as a subject matter expert for Salesforce-related operational and process inquiries from the partnership team and other cross-functional partners
• Respond to and triage complex process questions, identifying root causes and recommending scalable solutions rather than one-off fixes
• Partner with stakeholders to refine and evolve workflows based on business needs
• Drive and coordinate User Acceptance Testing (UAT) for Salesforce enhancements, releases, and system changes
• Validate that implemented solutions meet functional requirements and business objectives prior to release
• Focus primarily on maintaining the Salesforce Partner Ecosystem (Experience Cloud), sitting at the intersection of GTM Systems and Partnerships
• Build and maintain scalable processes for partner onboarding, engagement tracking, and revenue attribution
• Drive Salesforce adoption and optimize the user experience while maintaining documentation of how our systems are configured

We'd love to hear from you if you have:

• 7+ years of experience as a Salesforce Systems Administrator with Salesforce Partner Ecosystem Management, including experience supporting Sales or Revenue organizations
• Deep understanding of the Salesforce platform and how it can integrate with other tools, along with the ability to build custom apps and objects, formula fields, flows, custom views, and other content of intermediate complexity
• Outstanding ability to maintain Salesforce documentation and communicate at all levels of the organization
• Strong data management abilities, including working knowledge of SQL/SOQL, and a strong understanding of the core Salesforce data model, along with advanced reporting and dashboard development experience
• Demonstrated ability to independently manage multiple concurrent initiatives

While it's not required, it's an added plus if you also have:

• Familiarity with a SaaS Go-To-Market business model
• Previous experience working in a SCRUM or agile environment
• Salesforce certifications
• Salesforce Revenue Cloud

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills.

Pay Transparency Disclosure

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.

Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law.

Annual Base Salary Range:

$140,000 — $245,000 USD

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to [e-mail]. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.

Examples of accommodations include but are not limited to:

• Holding interviews in an accessible location
• Enabling closed captioning on video conferencing
• Ensuring all written communication be compatible with screen readers
• Changing the mode or format of interviews

To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.