GTM Strategy and Operations Analyst - Boston

Datadog; Boston (MA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Continuous training and career growth

New hire stock equity

Generous and competitive US benefits

Friendly and inclusive workplace culture

Job summary

Datadog is seeking a GTM Strategy & Operations Analyst to support sales operations and drive growth. In this role, you will manage account flow and leverage insights to enhance processes. Successfully incorporate AI into workflows, ensuring operational efficiency while collaborating with sales leaders.

Candidates should have a Bachelor's degree and 1-3 years of relevant experience, preferably in SaaS. The role offers a hybrid work environment and various growth opportunities.

Join Datadog, a leader in observability and security, to be part of a dynamic team.

Qualifications

• 1-3 years of experience in GTM, Revenue, Sales Operations, or similar analytical role.
• Experience in a SaaS or high-growth B2B technology company is ideal.
• Familiarity with AI/LLM tools or workflow automation is a plus.

Responsibilities

• Own core account management processes for a Sales segment.
• Support field decision-making through business reporting and analysis.
• Experiment with AI in field support workflows.

Skills

Analytical skills

Communication

Organization

Problem-solving

Self-starter

Curiosity

Education

Bachelor's degree

Tools

Excel

Google Sheets

Salesforce

Job description

The GTM Strategy & Operations Analyst will join a global team driving Datadog’s next phase of growth. We are interdisciplinary thinkers with diverse backgrounds across investment banking, management consulting, investment management, strategy, and operations. Our team partners directly with Datadog’s senior leaders to set growth strategy, improve business efficiency, support data-driven decision-making, and run complex operations across the company.

In this role, you will be embedded within Sales as a dedicated operational partner to field managers and Account Executives. You will help manage account flow across sellers, support day-to-day field operations, and stay close to the sales floor to understand the challenges sellers face. You will use those insights to build processes, analyses, and lightweight tools that help the field move faster and operate more effectively. A key focus of this role will be identifying opportunities to incorporate AI into core workflows to improve both the speed and quality of operational support.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Own core account management processes for a Sales segment, including account distribution, account movement, account prioritization, and coverage optimization across teams and AEs.
• Serve as a subject matter expert on account management operations, advising sales leaders on territory structure, account flow, and opportunities to improve seller coverage.
• Support field decision-making through business reporting and analysis, including quarterly business reviews, performance metrics, root cause analysis, pipeline health, and coverage gap identification.
• Act as the dedicated operational point of contact for regional AEs and frontline managers, handling ad hoc operational requests and supporting Salesforce hygiene, including opportunity updates, field accuracy, and pipeline cleanliness.
• Resolve Rules of Engagement conflicts as an impartial advisor to the field, balancing speed, fairness, and alignment to Datadog’s core sales processes.
• Experiment with and embed AI into field support workflows, including prototyping lightweight automations, AI-assisted analyses, and ecosystem integrations that help AEs and managers take faster, better-informed action.
• Develop a deep understanding of seller workflows and operational pain points, then design process improvements and build business cases for enhancements based on field-observed inefficiencies.
• Partner with Revenue Operations and Global Strategy & Operations to ensure process changes, tooling updates, and data governance decisions are implemented cleanly and adopted by the field.

Who You Are:

• Bachelor’s degree.
• 1-3 years of experience in GTM, Revenue, Sales Operations, Strategy & Operations, or a related analytical role, ideally within a SaaS or high-growth B2B technology company.
• Strong analytical skills, with experience using Excel or Google Sheets to organize data, conduct analysis, and generate insights.
• Effective written and verbal communicator who can clearly explain operational issues, recommendations, and next steps to cross-functional partners.
• Highly organized and detail-oriented, with the ability to manage multiple requests, track follow-through, and maintain accuracy in fast-moving environments.
• Self-starter with a strong work ethic, high ownership, and the ability to operate independently with guidance.
• Curious learner who enjoys picking up new tools, systems, and business processes.
• Collaborative problem-solver who enjoys working closely with others to improve how teams operate.

Bonus Points:

• Experience working directly with frontline sales teams in a field-facing operations role.
• Prior experience with GTM functions, revenue operations, sales strategy, or growth strategy initiatives.
• Experience using Salesforce or other CRM systems.
• Familiarity with AI/LLM tools, prompt engineering, workflow automation, or lightweight tool prototyping.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That’s okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Continuous training and career growth
• New hire stock equity (RSUs) and employee stock purchase plan
• Generous and competitive US benefits (https://www.datadoghq.com/us-benefits/)
• Friendly and inclusive workplace culture

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

The reasonably estimated yearly salary for this role at Datadog is: $75,000 — $110,000 USD

About Datadog:

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

Privacy and AI Guidelines:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.