GTM Strategy & Analytics Manager

ChowNow, Inc.; United States; Remote; USD 120,000 - 152,000; Full time

Benefits offered by this job

Salary: $120,000 - $152,000 (base)

Ongoing training and growth

Best Place to Work recognition

Medical, dental, vision plans

Mental Health Coverage

Unlimited Paid Vacation

Paternity leave and parental benefits

401(k) Matching

Student loan assistance or education

Employee Stock Incentive Plan

Pet insurance

Fair leadership and accountability

Autonomy with accountability

Job summary

ChowNow, Inc. is seeking a GTM Strategy and Analytics Manager to serve as the single source of truth for GTM performance and the strategic analytics engine for the GTM org.

You will own target setting, build KPIs by team and channel, and create reporting that highlights performance and gaps. You will collaborate with Sales and post-sales leadership to justify changes, test ideas against operations, and drive execution with rigor in a dynamic environment.

Qualifications

• 5+ years in GTM analytics or revenue operations partnering with sales/CS.
• B2B SMB SaaS or marketplace background.
• Proficient in Salesforce; knowledge of HubSpot, Gong, Outreach; SQL a plus.
• Highly analytical with data fluency and strong judgment.
• Curious, with storytelling to influence stakeholders.
• Experience presenting to sales/CS leadership and assessing viability.
• Comfortable in fast-paced, scrappy environments; strong attention to detail.
• Excellent interpersonal and communication skills; define scope in ambiguity.
• Experience with pricing strategy or channel analysis.

Responsibilities

• Performance Management & Planning

Skills

GTM analytics

Revenue operations

Sales strategy

SQL

Data storytelling

Stakeholder presentation

Pricing strategy

Channel performance analysis

Account segmentation

Tools

Salesforce

HubSpot

Gong

Outreach

Job description

About Us:

ChowNow is one of the leading players in off-premise restaurant technology. As takeout becomes a vital revenue stream for independent restaurants, our platform helps owners focus on what they do best—serving great food—by offering solutions across the entire digital dining experience. From building branded websites and mobile apps, to powering online orders, managing menus, consolidating delivery, and running targeted marketing, we give restaurants the tools to grow on their own terms.

We support thousands of restaurants across North America , helping process $1B+ in gross food sales while saving our partners over $700M in third-party commission fees. Through our white-label ordering solutions, a growing demand network (including Google, Yelp, Apple, and Snap), and a diner-friendly marketplace, we empower independent restaurants to own their customer relationships and avoid inflated pricing and fees charged by 3rd party delivery apps like Uber and Doordash.

Founded in 2012, we’ve navigated rapid growth and transformation–from startup roots through the pandemic boom—and are now beginning an exciting new era under our CEO, Kanika Soni. As we evolve with new leadership and cutting-edge tools, we’re deepening our commitment to helping local restaurants thrive in the digital economy.

About the Position:

As the GTM Strategy and Analytics Manager, you will be the single source of truth for GTM performance and the strategic analytics engine for the GTM org. You will identify gaps, you’ll define the size of the problem and the ideal state. You will own target setting while building goals and KPIs for each team and corresponding channels then build reporting that shows performance by team, channel, and rep, surfacing what’s going well and where the org needs to improve or focus.

You set up the strategic cases for why a change is needed with Sales and post sales leadership then pressure-test that thinking against their in-depth understanding of team and systems operations, and own execution with technical and process rigor in a dynamic environment.

This role reports directly to the Head of Finance and will not have any direct reports.

This is a remote role based in the United States. Please note: ChowNow is not eligible to employ in every state and the recruiting team will confirm location and eligibility before moving past initial stages.

WHAT WE LOVE ABOUT YOU:

You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.

You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are. You have an ability to listen to other team members’ ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.

You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.

You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.

Responsibilities include:

• Performance Management & Planning

You Should Apply If You:

• Have 5+ years experience in GTM analytics, revenue operations, sales strategy, or a similar analytical role partnering closely with sales and CS organizations
• Have a background in B2B SMB SaaS or marketplace
• Have proficiency in Salesforce and understanding of other connected systems like Hubspot, Gong, Outreach, etc. Experience with SQL is a big plus
• Are highly analytical and deeply fluent in data, able to move fluidly between the granular and the big picture
  Have strong judgment — the ability to draw the right insight from the data and translate it into a specific, defensible recommendation rather than an open-ended observation
• Are naturally curious and able to hold your ground, building a case that lands with stakeholders through clear storytelling
• Are comfortable presenting to sales and CS leadership, with enough business acumen to know when a data-backed idea is actually operationally viable
• Have strong problem-solving skills, with the ability to navigate ambiguity and drive solutions proactively while working with minimal direction
• Are comfortable in a fast-paced, scrappy work environment and aren’t afraid to ask probing questions
• Have a high attention to detail, as deliverables will often be presented to senior sales and CS leadership where accuracy is essential
• Have strong interpersonal and communication skills with the ability to interact with employees of all levels
• Thrive on ambiguity and can define your own scope rather than waiting for a fully-formed brief
• Experience with pricing strategy, channel performance analysis, or account segmentation

About Our Benefits:

• Expected Base Salary: $120,000 - $152,000 (depending on candidate location and experience)
• Ongoing training and growth opportunities.
• A “Best Place to Work” winner multiple times where we focus on creating a great employee experience.
• Rock solid medical, dental, and vision plans.
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
• Unlimited Paid Vacation. We expect you to work hard, but still enjoy your personal life
• 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
• 401(k) Matching
• Employer-contributing student loan assistance program or continuing education reimbursement program
• Employee Stock Incentive Plan.
• Pet insurance for your fur babies
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
• Enough freedom to spread your wings while still holding you accountable.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties and skills required.

As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. We are committed to developing a barrier-free recruitment process and work environment, if you require any accommodation, please let us know at your earliest convenience and we’ll work with you to meet your accessibility needs.

Read here about your California privacy rights: https://get.chownow.com/legal/california-privacy-rights-act/

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