GTM Innovation Account Executive New Remote - US

Twilio; Northern (KY); Hybrid; USD 139,000 - 184,000; Full time

Benefits offered by this job

Healthcare

401(k) retirement

Paid time off

Parental leave

Job summary

Twilio is hiring a GTM Innovation Account Executive in a remote-first role within the Specialist Sales organization. You will prospect, value-sell, and close opportunities for new Twilio products, becoming a strategic partner to enterprise clients and driving pre-revenue growth across the portfolio.

You will collaborate with Global Sales, Product Management, and Finance to validate ICPs, craft solutions, and accelerate adoption, reporting through Salesforce and other systems.

Qualifications

• 12 years total sales experience with 5+ years leading analytical products/solutions.
• Directly selling technical SaaS or CPaaS or Data platforms; moving to strategic partnerships.
• Experience outbound prospecting and a total account relationship strategy to drive revenue.
• Comfort working with both business and technical leaders; show value of data and AI.
• Analytical account development using data to discover opportunities and multi-product selling.
• Entrepreneurial mindset to define processes and build programs.
• Excellent English communication (verbal and written).
• Track record of managing forecasts and financial models.
• History of delivering market-driven results for scale and enterprise clients.
• Bachelor’s degree or equivalent years of experience.

Responsibilities

• Acquire customers for new product offerings across the Twilio portfolio.
• Lead analytical, consultative sales cycles with stakeholders to unlock value.
• Manage enterprise accounts and build trusted C-suite relationships.
• Collaborate with product, marketing, and finance to tailor solutions.
• Coordinate with cross-functional teams to incubate new solutions and accelerate adoption.
• Design contracts with teams across finance, legal, pricing, and operations.
• Manage multiple projects and deals amid shifting priorities.
• Develop long-range territory plans with GTM Strategy & Operations.
• Voice of the customer to product teams; influence roadmaps.

Skills

Total sales experience

Full cycle sales

SaaS/CPaaS experience

Outbound prospecting

Enterprise account management

English communication

Forecasting & financial models

Entrepreneurial mindset

Multi-product selling

Bachelor’s degree or equivalent

Education

Bachelor’s Degree or equivalent years of experience

Tools

Salesforce

Job description

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
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See yourself at Twilio

Join the team as Twilio’s next GTM Innovation Account Executive

About the job

As a GTM Innovation Account Executive, within our Specialist Sales organization, you will be responsible for prospecting, solution selling and closing opportunities for new Twilio products. In this role, you will be directly responsible for becoming an essential strategic partner to some of the largest and fastest growing enterprise companies. You will drive pre-revenue growth by validating sales motions, ICPs, and use cases. This role is for highly flexible AEs, with deep integration with Global Sales, Specialist Sales, Product Management, Field Marketing, Finance, and Solutions Engineering teams.

Responsibilities

In this role, you’ll:

• Be responsible for acquiring customers for new product offerings across the full Twilio portfolio
• Own highly analytical and consultative sales cycles with internal and external stakeholders to help customers unlock value from net new product offerings .
• Ability to multi-thread Enterprise accounts and comfortable building trusted relationships at all levels and acting as a strategic partner to the C-Suite to drive sustained double-digit growth.
• Work with customers across verticals and regions to understand their business and technical requirements, partnering with the Specialist Sales organization to bring deep technical and domain expertise to complex deals.
• Collaborate with Product Specialists, Value Engineering, and Enterprise Strategists to incubate new solutions and accelerate the adoption of Twilio platform.
• Work with teams in Finance, Legal, Pricing, Product, and Operations to design mutually beneficial contracts to address customer requirements, while balancing the needs of our business.
• Simultaneously execute multiple projects and deals while maintaining high performance across shifting priorities.
• Partner cross functionally with Specialist Sales, services, product, and GTM Strategy & Operations to develop long-range territory strategies and sales plans.
• Act as the voice of the customer to Twilio’s product teams.
• Establish yourself as a subject matter expert across multiple product categories with a focus on leveraging deep technical expertise to lead complex, multi-product digital initiatives.
• Ability to crisply articulate the power of unified GTM organization and how it benefits vertical industry clients by streamlining their strategic relationship with Twilio.
• Generate and maintain an accurate pipeline and forecast utilizing our CRM, Salesforce

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Possess a total of 12 years of full cycle sales experience, with a minimum of 5 years managing or leading quantitative highly analytical products or solutions for their customers.
• Directly selling technical SaaS or CPaaS or Data platforms while moving beyond transactional sales into strategic partnerships.
• Experience outbound prospecting and executing a "total account relationship" strategy to drive profitable revenue growth. Proven track record in consultative technical solution selling, with a focus on conducting deep discovery to translate complex customer pain points into integrated SaaS and API solutions.
• Comfortable working with both line of business and highly technical leaders, while influencing their understanding of how integrated data and AI drive business value.
• Analytical account development strategy based on using data to find opportunities and prove value and making multi-product selling the default for every engagement.
• Entrepreneurial mindset with appetite to define process and build programs
• Excellent verbal and written communication skills (English)
• Demonstrated track record of managing business forecasts and financial models
• Record of delivering market driven results, especially to scale and enterprise customers
• Bachelor’s Degree or equivalent years of experience

Location

This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30-40% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Minnesota or Vermont : $132,192- $165,240.
• Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $139,000- $174,420.
• Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $146,880 - $183,600.
• This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
• This role is eligible to earn commissions.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until October 7, 2026, but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Twilio’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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