GTM Engineer – Post-Sales

Booster; San Mateo (CA); On-site; USD 120,000 - 155,000; Full time

Benefits offered by this job

Equity in the form of stock options

Comprehensive benefits packages

Paid vacation time

Sick leave

401K savings plan

Job summary

Skydio, the leading US drone company, is looking for a GTM Engineer - Post Sales in San Mateo, California. The role focuses on improving customer support systems through technology and automation, enhancing the efficiency of our post-sales teams.

Key responsibilities include identifying friction points, designing scalable solutions, and building internal tools that aid operational workflows. Ideal candidates will have experience in customer success environments and a strong technical background.

Compensation ranges from $120,000 to $155,000 annually with benefits including equity, health insurance, paid time off, and 401K.

Qualifications

• Experience with Customer Success or Support teams.
• Capability to define technical solutions for business issues.
• Building internal tools or automations in real environments.

Responsibilities

• Identify and solve post-sales issues with technology.
• Design and build applications that enhance customer workflows.
• Document systems for knowledge retention and improve adoption.

Skills

Customer Success experience

Technical solution communication

Internal tool development

Data modeling and analytics

AI application knowledge

Tools

Salesforce

NetSuite

Jira

Databricks

Palantir Foundry

Job description

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors to first responders, soldiers in battlefield scenarios, and beyond.

About the Role

As our GTM Engineer - Post Sales, you sit at the intersection of our post-sales teams and our technical build capacity. You understand how Customer Success, Support, Field Services, Training, and Operations teams work, what slows them down, and where software, automation, data, or AI can create leverage. You own the full cycle: find the problem, design the solution, build it, ship it, and make sure it sticks.

This is a high-impact role. The work you do here won\'t just help one team move faster, it will shape how Skydio supports customers after the sale. The bar isn\'t just "does it work," it\'s "does it scale." You build systems that last, grow with the business, and make post-sales operations better over time.

How You\'ll Make an Impact

Find the right problems to solve

• Spend time with Customer Success, Support, Field Services, Training, and Operations teams to understand where friction exists and where technology can help
• Turn vague problems into clear requirements, technical designs, and measurable outcomes
• Evaluate opportunities based on impact, scalability, and long-term value
• Maintain and prioritize a backlog focused on the highest-leverage work

Build things that scale

• Own the full build cycle: design, build, ship, iterate
• Design systems that create a reliable source of truth across customer-facing workflows
• Build internal applications, integrations, automations, and AI-powered tools that reduce manual work and improve visibility
• Connect and operationalize data across systems such as Salesforce, NetSuite, Jira, Databricks, Palantir Foundry, and other business platforms
• Use the right tool for the job, whether that\'s a custom application, integration, workflow, reporting layer, or AI-powered solution

Drive adoption, not just delivery

• Getting something built is half the job. Getting people to use it is the other half
• Document and systematize what you build so knowledge lives in the organization, not in your head
• Track outcomes and improve based on adoption, feedback, and business impact

What We\'re Looking For

• You\'ve spent meaningful time working with or alongside Customer Success, Support, Operations, Business Systems, BizOps, or similar teams
• You understand how customer records, product usage, support cases, orders, RMAs, assets, and operational workflows fit together
• You can translate business problems into technical solutions and communicate effectively with both operators and engineers
• You've built internal tools, integrations, automations, data products, or AI-powered applications in a real environment
• Experience building applications, dashboards, and operational tooling that people rely on every day
• Experience working with large operational datasets and building the data models, transformations, and pipelines that power analytics and business workflows
• Experience designing integrations, APIs, workflows, and system-to-system writebacks across platforms such as Salesforce, NetSuite, Jira, Databricks, and similar systems
• Understands the fundamentals of modern application development, including APIs, authentication, routing, deployments, source control, and operating software in production
• Familiarity with modern AI systems including retrieval, embeddings, semantic search, and LLM-powered applications
• You think about maintainability, ownership, and long-term system design from the beginning
• You document as you go and build with handoff in mind
• You know the difference between a prototype and a durable system
• You move quickly and are comfortable operating with incomplete information
• Strong prioritization and problem-solving skills
• Clear communicator who can translate between business stakeholders and technical teams

Nice to Have

• Direct experience working with Palantir Foundry
• Experience with Databricks or similar lakehouse platforms
• Experience with Salesforce and NetSuite data models
• Experience building data pipelines, analytics layers, and business intelligence solutions
• Experience building AI-powered applications using LLMs, retrieval systems, and embeddings
• Hands-on experience building automations with Make, n8n, Zapier, or similar tools
• Obtaining FAA Part 107 certification within the first 60 days of employment is strongly encouraged for all Skydio employees and required for certain positions.

Compensation: At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $120,000 - $155,000. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company\'s success. Regular, full-time employees are eligible to enroll in the Company’s group health insurance plans. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company’s policies and eligibility criteria.

*Compensation for certain positions may vary based on the position’s location.

#LI-LP1

At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws.

For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/

Department: Operations