GTM Engineer, Post-Sales

Profound; New York, Northern (NY, KY); Hybrid; USD 130,000 - 200,000; Full time

Job summary

Profound, a fast-growing AI marketing platform, is seeking a GTM Engineer (Post-Sales) in our Union Square, NYC office. You will translate customer lifecycle data into automated workflows that empower engagement managers and account managers to scale retention and growth.

You will build health scoring, expansion signals, renewal risk scoring, and automated business reviews using Gainsight, Salesforce, and LLM-driven workflows to deliver measurable impact.

Qualifications

• Must have hands-on experience with post-sales operations and customer lifecycle.
• Strong ability to design data-driven automation and signals.
• Familiarity with Gainsight, Gong, Salesforce or similar platforms.
• Proven ability to build scalable automated workflows.

Responsibilities

• Build automated health scoring across the full book of business.
• Design expansion signal detection to surface upsell opportunities.
• Automate onboarding, usage reviews, and adoption nudges.
• Create renewal risk scoring to flag at-risk accounts early.
• Generate automated business review materials from usage and ROI data.
• Analyze calls to map AI use cases to customer needs and scale them.
• Develop routing for assigning new customers to teams by workload and timezone.
• Build tools and systems the post-sales team can run independently.

Skills

Automation mindset

LLM APIs

Workflow frameworks

Post-sales operations

Data modeling

CRM familiarity

Tools

Gainsight

Gong

Salesforce

Dust

Job description

Profound is the fastest-growing AI marketing platform, used by 15% of the Fortune 500 including Comcast, Estée Lauder, and Walmart, and innovators like Ramp, MongoDB, and Figma. It is where marketing teams do the work: research, briefs, content, campaigns, reporting, all in one place, alongside agents that carry the load with them.

Built on 2B+ real user prompts and growing, Profound’s data shows you what people ask AI and what the models say back. Profound's AI Marketer joins that data with deep context about our customers to find the opportunities worth acting on, and then puts agents to work: automating reporting, drafting content, auditing pages for readability, running competitive research. It measures what works and gets better every day.

As a GTM Engineer on the Post-Sales team, you will build the infrastructure that powers how we retain and grow our customer base. Part systems architect and part customer intelligence platform, you will turn data from across the customer lifecycle into automated workflows that give engagement managers and account managers real leverage. Your work will directly shape how our Customer Success function scales.

What you’ll do

• Build automated customer health scoring across the full book of business, synthesizing product usage, support signals, and engagement data into a single, reliable picture of each account
• Design expansion signal detection for account managers that automatically surfaces accounts ready to grow, flagging patterns in usage, seat activity, and engagement that typically precede an upsell conversation
• Automate recurring touchpoints across the customer lifecycle, including onboarding checklists, usage review summaries, and adoption nudges, so engagement managers can focus on the work that requires a human
• Build renewal risk scoring that surfaces at-risk accounts 60 or more days before their renewal date, giving the team the time and context to intervene effectively
• Generate business review materials automatically by pulling usage metrics, ROI data, and AI use case recommendations from multiple internal sources into a format teams can present immediately
• Analyze call recordings and transcripts to identify AI use cases that map to each customer’s business, then automate the process of building and deploying those use cases at scale
• Build routing logic for assigning new customers to the right team member at handoff, accounting for current workload, open renewals, domain expertise, and timezone alignment
• Manufacture tools rather than operate them, building systems the post-sales team can run independently

Who you are

• High-agency builder who can identify a problem in the customer lifecycle, scope a solution, and ship it without being closely managed
• AI-native thinker who defaults to automation and regularly experiments with agents, LLM APIs, and workflow frameworks
• Pragmatic about build versus buy, knowing when to leverage existing infrastructure rather than rebuild it
• Experience with post-sales, customer success, or account management operations
• Comfortable reasoning about data at a statistical level; building signal detection and predictive models, not just moving records between systems
• Familiar with tools like Gainsight, Gong, Salesforce, Dust, or similar customer-facing platforms
• Systems thinker who sees how data moves through the customer lifecycle and builds with that full picture in mind
• Comfortable operating in ambiguity and structuring your own roadmap

Location

This is an on-site role based in our Union Square, NYC office, designed for builders who thrive on speed, iteration, and meaningful impact.

For this role, the expected base salary range is $130,000 to $200,000. Profound’s total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.

Note: All official communication from Profound will come from a @tryprofound.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.

Will you now or in the future require visa sponsorship to work in the United States? *