GTM Enablement Manager
imanagecom
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Job summary
iManage is seeking a GTM Enablement Manager to support Account Executives, Account Managers, and Customer Success Managers in winning, retaining, and expanding customer relationships. This remote role requires occasional travel to a local office for in-person collaboration with your team and events.
You will translate company priorities, market context, product positioning, and processes into practical role guidance, learning experiences, and manager support across new business, renewals, and
Qualifications
- Experience in B2B software sales, customer success, or commercial enablement.
- Ability to translate product, pricing, and market changes into practical field guidance.
- Strong cross-functional program management and stakeholder influence.
- Experience with coaching and enabling customer-facing teams.
- Comfort using qualitative and quantitative evidence to assess readiness and value.
Responsibilities
- Own the commercial enablement roadmap for AEs, AMs, and CSMs.
- Define execution standards for priority commercial motions, including discovery, value articulation, solution positioning, pricing, renewals, expansion, objection handling, and customer value reviews.
- Translate product, pricing, market, and process changes into role-specific workflows, conversation guidance, examples, practice, and manager reinforcement.
- Design and facilitate applied learning experiences such as workshops, deal-based practice, role plays, certifications, and peer learning.
- Create practical field resources, including playbooks, talk tracks, planning guides, scenario maps, and manager coaching tools.
- Provide onboarding inputs and partner to improve continuity from new-hire readiness into in-role performance.
- Coordinate with Strategic Programs and Learning & Design to align pathways and content.
- Partner with Sales and CX managers to embed practice, coaching, observation, and follow-through into team rhythms.
- Use field feedback and data to identify execution gaps and improve programs.
- Maintain ownership boundaries with Product Marketing, Knowledge and Education, Revenue Operations, and field leadership.
Skills
Job description
This is a remote role within a global team that utilizes cutting-edge technology to stay connected with colleagues worldwide. Occasional travel to a local office may be required for in-person collaboration with your team, as well as for company events, team building activities, or strategic meetings.
You will help Account Executives, Account Managers, and Customer Success Managers execute the customer conversations required to win, retain, and grow business. You’ll turn company priorities, market context, product positioning, and commercial processes into practical role guidance, realistic practice, manager support, and observable standards for field execution. This role spans new business, renewals, expansion, and customer value conversations, and partners with subject matter experts to build scalable programs and field resources while staying accountable for whether commercial teams can apply the guidance in their work.
- Owning the commercial enablement roadmap for AEs, AMs, and CSMs, in alignment with company priorities and the GTM Enablement strategy.
- Defining what strong execution looks like for priority commercial motions, including discovery, value articulation, solution positioning, pricing, renewals, expansion, objection handling, and customer value reviews.
- Translating product, pricing, market, and process changes into role-specific workflows, conversation guidance, examples, practice, and manager reinforcement.
- Designing and facilitating applied learning experiences such as workshops, deal-based practice, role plays, certifications, and peer learning.
- Creating practical field resources, including playbooks, talk tracks, planning guides, scenario maps, and manager coaching tools, in partnership with Learning Design and subject matter experts.
- Providing the role-specific commercial inputs for onboarding and ongoing readiness pathways, and partnering with the Onboarding owner to improve continuity from new-hire readiness into in-role performance.
- Coordinating with Strategic Programs and Learning & Design so commercial programs are built on the same onboarding and certification pathways, stored in the shared content system with a single owner, and easy for AEs, AMs, and CSMs to find and use.
- Partnering with Sales and CX managers to embed practice, coaching, observation, and follow-through into existing team rhythms.
- Using field feedback, manager observations, Gong or other available conversation intelligence, CRM signals, and program data to identify execution gaps and improve programs.
- Maintaining clear ownership boundaries with Product Marketing, Knowledge and Education, Revenue Operations, and field leadership, while making sure their work becomes usable in customer-facing execution.
- Experience in B2B software sales, customer success, commercial enablement, or a closely related customer-facing role.
- Demonstrated ability to improve seller or customer success execution through practical programs rather than content production alone.
- Strong understanding of complex enterprise buying, renewal, and expansion motions; experience with consumption pricing or platform transitions is valuable.
- Credibility with customer-facing teams and leaders, and the judgment to distinguish a knowledge problem from a skill, process, tool, or management problem.
- Ability to facilitate realistic practice, give useful feedback, and translate complex information into clear field action.
- Strong cross-functional program management, communication, and stakeholder influence skills.
- Comfort using qualitative and quantitative evidence to assess readiness, application, and program value.
Don’t meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn’t align perfectly with every qualification we encourage you to apply anyways!
- Experience with modern sales enablement technology, revenue intelligence platforms, or learning management systems.
- Background in sales management or customer success leadership that informs your understanding of execution challenges.
- Familiarity with SaaS go-to-market models, particularly around expansion and renewal strategies.
- Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability!
- Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation.
- Own my career path with our internal development framework. Ask us more about this!
- Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training.
- Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture.
- Enjoy flexible work hours that empower me to balance personal time with professional commitments.
- Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events.
- Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it.
- Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data.
- Rewarding me with an annual performance-based bonus.
- Offering comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%.
- Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.
- Providing me with a flexible time off policy to take the time off that I need. Be it for vacation, volunteering, celebrating holidays, spending time with family, or simply taking time to recharge and reset.
- Having multiple company wellness days each year to prioritize mental health and well‑being.
- Providing access to RethinkCare, a global behavioral health platform that enhances personal well‑being, strengthens professional resilience, and empowers parental success through expert-led training and resources.
The overall US annual base salary range for this position is $XXX-$XXX per year. Individual compensation for each candidate depends on factors such as qualifications, experience, and candidate location. This range does not include additional forms of compensation, such as bonuses, commission, or benefits. Your recruiter will provide further details about the offer range, incentives, and overall compensation during the hiring process.
iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using the @imanage.com domain. If you have any concerns or questions about communications you have received, please send them to careers@imanage.com so our team members can review.
At iManage, we are dedicated to Making Knowledge Work. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications.
We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.
iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Learn more at: www.imanage.com
Please see our recruitment privacy statement for more information on how we handle your personal data. #LI-KN1 #LI-Remote
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