GTM Customer Success Leader (Remote)

Tally BV; Northern (KY); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Tally BV is looking for a results-driven technical Customer Success leader to own enterprise CPG accounts post-signature. You’ll manage adoption, health, expansion, and renewal across regions, while maintaining a strong focus on retention and revenue.

You'll run go-lives and ongoing rollouts, configure workflows, train users, and monitor health metrics like recognition accuracy and data-pipeline integrity. This role favors high autonomy and real customer impact, with US remote work.

Qualifications

• 5–10 years in technical customer success, forward-deployed engineering, or related roles.
• Proficient SQL; write queries against customer data to answer questions.
• Experience with data/AI/SaaS deployments and enterprise deployments.

Responsibilities

• Own post-signature enterprise CPG accounts: adoption, health, expansion, renewal.
• Lead go-lives and subsequent rollouts: regions, brands, distributor partners; onboard SKUs and train teams.
• Own account health: recognition accuracy, image quality, data pipeline hygiene; detect slips early.
• Debug in customer environments: reproduce failures and provide actionable diagnoses.
• Drive rep-level adoption; identify champions and redesign rollout to handle flatline usage.
• Build QBRs tying shelf metrics to revenue; own baseline, measurement, and storytelling.
• Find and close expansion opportunities with sales support; be closest to delivered value.
• Feed product with churn risks and feature requests; partner with Forward Deployed PM.

Skills

Founder mindset

Action oriented

Ambiguity tolerance

Customer success leadership

Enterprise deployments

Education

Bachelor's degree in a technical field

Tools

SQL

Python

APIs

ML literacy

Job description

Tally BV is looking for a results-driven technical Customer Success leader to own enterprise CPG accounts post-signature. You’ll manage adoption, health, expansion, and renewal across regions, while maintaining a strong focus on retention and revenue.

You'll run go-lives and ongoing rollouts, configure workflows, train users, and monitor health metrics like recognition accuracy and data-pipeline integrity. This role favors high autonomy and real customer impact, with US remote work.