GSOC Supervisor

HiveWatch; Los Angeles (CA); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Equity incentive plan

Onsite HQ El Segundo

Job summary

HiveWatch in El Segundo, CA, is seeking a GSOC Supervisor to oversee 24/7 security operations, lead a team of GSOC Operators, and coordinate incident response with clients and emergency responders. The role emphasizes leadership, decision-making under pressure, and commitment to professional service.

The position is 100% onsite, with eligibility for equity incentives and comprehensive benefits. Qualified candidates will have substantial GSOC experience and strong security technology awareness.

Qualifications

• 4+ years in GSOC/security operations
• 2+ years supervisory experience
• Strong understanding of security technology platforms (video, access control, mass communication)
• Ability to make critical decisions under pressure
• Excellent communication and interpersonal skills
• Strong organizational skills and multitasking in a dynamic environment
• Experience working with emergency responders and crisis management frameworks
• Must pass background check and drug screen on conditional offer extension

Responsibilities

• Oversee day-to-day GSOC operations in a 24/7 setting
• Lead, mentor, and support GSOC Operators
• Coordinate incident response and escalation
• Oversee security monitoring with video, access control, and mass communication tools
• Ensure accurate documentation and compliant reporting of incidents
• Drive process improvements using data analytics and technology
• Communicate with clients, security teams, law enforcement, and stakeholders

Skills

GSOC leadership

Security monitoring

Decision making

Emergency response

Communication skills

Team mentoring

Policy compliance

Operational efficiency

Tools

Video surveillance systems

Access control

Job description

HiveWatch is a tech-forward, inclusive organization fostering the evolution of the physical security industry. We are a diverse team of forward thinkers who empower each other to find creative and collaborative solutions in an industry ripe for modernization. We are passionate about the problems we’re solving for our customers and equally passionate about the company we’re building.

HiveWatch is here to help security teams pivot from chasing threats to preventing them. We protect organizations, people, and property through the intelligent orchestration of physical security programs. With better communication, more insights, and less “noise”, we are modernizing what it means for businesses and their employees to truly feel safe.

About the Role:

A Global Security Operations Center (GSOC) Supervisor is responsible for overseeing the day-to-day operations of the GSOC, ensuring the effective use of technology, the team, and processes to provide proactive security monitoring, emergency response coordination, and critical event management.

The GSOC Supervisor plays a pivotal role in maintaining operational efficiency, enhancing security protocols, and creating a culture of professionalism and exceptional customer service. This role requires leadership, decision-making under pressure, and collaboration with multiple clients, security personnel, and emergency responders to protect people, assets, and operations.

As a GSOC Supervisor you will be expected to:

• Be assigned to a fixed shift in our 24/7 operations center — Day (5:00 AM–1:30 PM), Swing (1:00 PM–9:30 PM), or Night (9:00 PM–5:30 AM) — with flexibility based on the needs of the company.

• Lead by example - display the HiveWatch core principles of customer service and professionalism.

• Lead, mentor, and support GSOC Operators in executing their duties, ensuring adherence to best practices and standard operating procedures.

• Oversee security monitoring operations, which may include use of video surveillance, access control systems, open-source intelligence gathering, and mass communication tools.

• Manage and coordinate response efforts during security incidents, emergencies, and crisis situations, providing clear guidance and decision-making support.

• Act as the primary point of escalation for critical incidents, ensuring appropriate response actions are taken and documented accurately.

• Facilitate effective communication between the GSOC, security teams, law enforcement, emergency responders, and key stakeholders.

• Conduct regular training, briefings, and performance evaluations for GSOC personnel to enhance operational capabilities and professional development.

• Maintain accurate and comprehensive records of incidents, communications, and security events in compliance with company policies and regulatory requirements.

• Identify operational gaps and recommend process improvements, leveraging technology and data analytics to enhance GSOC efficiency.

• Ensure compliance with HiveWatch policies, including confidentiality and data protection guidelines.

QUALIFICATIONS:

• 4+ years of experience in a GSOC, security operations center, emergency response, or related field, with 2+ years in a leadership or supervisory role.

• Strong understanding of security technology platforms, including video surveillance, access control, critical event management, and mass communication tools.

• Ability to make critical decisions under pressure and manage high-stress situations effectively.

• Excellent communication and interpersonal skills, with the ability to provide clear guidance and direction to a team.

• Strong organizational skills, attention to detail, and the ability to multitask in a dynamic environment.

• Experience working with emergency responders, corporate security teams, and crisis management frameworks.

• Must pass a background check and drug screen upon the extension of a conditional employment offer.

• Ability to handle confidential information with discretion.

Physical and Environmental Conditions:

• The position requires sitting or standing in place for extended periods

• Due to the nature of this work, personal belongings including electronics are not permitted in the GSOC. Secure storage will be provided onsite.

ADDITIONAL INFO:

• Salary Range $85,000 - $95,000

• Eligible to participate in HiveWatch Equity Incentive Plan

• 100% onsite role

*Final offer will be at the company's sole discretion and determined by multiple factors, including years and depth of relevant experience and expertise, location, and other business considerations.

Benefits & Culture:

At HiveWatch, we’re passionate about taking care of our people — and it shows in the benefits we offer. Our team enjoys:

• Comprehensive health coverage: medical, dental, vision, and life insurance

• Cutting-edge work in an emerging field with huge growth potential

• Competitive compensation packages designed to reward top talent

• A modern, newly renovated HQ right on Main Street in El Segundo, CA

• 401(k) with a 4% company match to help you invest in your future (match launches in 2026)

• Flexible paid time off so you can recharge when you need it

• Additional benefits include ClassPass credits and a discount on pet insurance

• A family-friendly, compassionate culture that values balance and belonging

We encourage you to challenge the status quo, share your perspective, and leave fear at the (access-controlled) door.

Our EEO Statement:

HiveWatch is an equal opportunity employer and we are committed to cultivating a work environment that supports, inspires, and respects all individuals. We execute our hiring practices so that they are merit-based and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity/expression, marital status, age, disability, medical condition, genetic information, national origin, ancestry, military or veteran status, or other protected characteristic.

Benefits & Culture:

At HiveWatch, we’re passionate about taking care of our people — and it shows in the benefits we offer. Our team enjoys:

• Comprehensive health coverage: medical, dental, vision, and life insurance

• Cutting-edge work in an emerging field with huge growth potential

• Competitive compensation packages designed to reward top talent

• A modern, newly renovated HQ right on Main Street in El Segundo, CA

• 401(k) with a 4% company match to help you invest in your future

• Flexible paid time off so you can recharge when you need it

• A family-friendly, compassionate culture that values balance and belonging

We encourage you to challenge the status quo, share your perspective, and leave fear at the (access-controlled) door.

Our EEO Statement:

HiveWatch is an equal opportunity employer and we are committed to cultivating a work environment that supports, inspires, and respects all individuals. We execute our hiring practices so that they are merit-based and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity/expression, marital status, age, disability, medical condition, genetic information, national origin, ancestry, military or veteran status, or other protected characteristic.