GSOC Security Operator - Surveillance

GardaWorld Security Services U.S.; San Diego (CA); On-site; USD 52,000 - 70,000; Full time

Job summary

GardaWorld Security Services U.S. is seeking a Surveillance Operator for real-time monitoring of CCTV and access control to detect threats across diverse facilities.

The role emphasizes fast, accurate incident coordination and clear communication with leadership. The ideal candidate has a minimum of 2 years in a security operations environment, with high school completion and a preference for a Criminal Justice-related degree.

Qualifications

• Be authorized to work in the U.S.
• 2+ years in a GSOC, emergency dispatch, corporate security, or similar operations center.
• High school diploma required; Bachelor’s degree preferred in Criminal Justice, International Relations, or Emergency Management.
• CPR/First Aid/AED certification.
• Strong report writing skills and concise briefing abilities for executive leadership.
• BSIS Guard Card and additional security trainings (32hr) preferred.

Responsibilities

• Monitor CCTV and access control to detect security breaches and anomalies.
• Act as central coordinator during emergencies, dispatch local security teams, coordinate with emergency services.
• Collaborate within fusion center model to share threat intelligence across teams and agencies.
• Utilize OSINT tools to monitor geopolitical events impacting global operations.
• Execute mass notification protocols to alert thousands of employees during critical events.
• Audit access logs and video footage to protect sensitive data centers and labs.
• Maintain detailed shift logs and write comprehensive incident reports.
• Perform routine system checks to ensure security hardware and software function correctly.

Skills

GSOC experience

Observation & reporting

Microsoft Office 365

OSINT tools

Education

High school diploma

Bachelor’s degree in Criminal Justice / related field

Tools

Symmetry

Exacqvision

Proxyclick

Ontic

Everbridge

Dataminr

Job description

GardaWorld Security Services U.S.

Job Description:

GardaWorld Security Services is Now Hiring a Surveillance Security Officer!

Ready to suit up as a Global Security Operations Center Operator?

What matters most about a role like this is your sharp eye, capturing every detail as you scan a series of screens. Tell us about your strong observation skills with attention to detail.

As a Security Operator – Surveillance, you will be the person spotting threats before they escalated in environments such as a security operations centers, call centers, parking gatehouses, etc.

What’s in it for you:

• Schedule:
  • 40 hours per week, Tuesday - Saturday, 10pm - 6:30am, 3rd shift
  • 40 hours per week, Thursday - Monday, 2pm - 10:30pm, 2nd shift
• Competitive hourly wage of $29.11 / Hour (DailyPay is available for GardaWorld employees!)
• A comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid holidays, disability coverage, and life insurance options
• Career growth opportunities at GardaWorld
• Uniform provided at no cost

Responsibilities of Surveillance Security Operator

• Real-Time Surveillance & Detection: Monitor integrated security systems, including CCTV and Access Control (Symmetry/Proxyclick), to proactively identify security breaches, life-safety threats, or facility anomalies.
• Global Incident Coordination: Act as the central “Air Traffic Control” during emergencies. You will dispatch local security teams, coordinate with emergency services (911), and provide clear instructions to employees during medical emergencies or active threats.
• Fusion Center Operations: Operate within an integrated intelligence-sharing framework aligned with the Fusion Center Model, facilitating real-time collaboration between internal security teams, law enforcement partners, and government agencies. Aggregate, analyze, and disseminate threat intelligence across physical and digital domains to enable proactive, all-hazards risk mitigation for Intuit’s global footprint.
• Threat Intelligence & OSINT: Utilize Open-Source Intelligence (OSINT) tools (e.g., Dataminr, Ontic) to monitor geopolitical unrest, weather events, and travel risks that could impact Intuit’s global workforce or supply chain.
• Crisis Communications: Execute mass notification protocols (Everbridge) to deliver timely, accurate safety alerts to thousands of employees and C-suite stakeholders during critical events.
• Digital-Physical Convergence: Support investigations by auditing access logs and video footage to protect against unauthorized physical access to sensitive data centers and labs.
• Behavioral Threat Assessment Quality: Ensure the accurate and reliable application of formal behavioral models, such as the Workplace Assessment of Violence Risk (WAVR-21), to guarantee inter-rater reliability and defensible risk assessments in all insider threat and path-to-violence cases.
• Detailed Documentation: Maintain high-standard shift logs and draft comprehensive Incident Reports that provide actionable data for the Global Security leadership team.
• System Health Advocacy: Perform routine “virtual patrols” and system checks to ensure all security hardware and software are functioning at 100% capacity.

Qualifications of a Surveillance Operator

• Be authorized to work in the U.S.
• Experience: 2+ years in a GSOC, emergency dispatch (911), corporate security, or military/law enforcement operations center.
• Education: High school diploma required; Bachelor’s degree in Criminal Justice, International Relations, or Emergency Management highly preferred.
• Technical Aptitude: Advanced proficiency in Microsoft Office 365. Demonstrated experience with Enterprise Security Risk Management (ESRM) software, preferred.
• Communication Excellence: Ability to distill complex, high-pressure situations into calm, concise verbal and written briefs for executive leadership.
• Adaptability: Must be comfortable working in a 24/7 environment. This role requires high “situational awareness” and the ability to pivot between mundane tasks and high-stress emergencies instantly.
• Certifications: CPR/First Aid/AED
• Strong report writing skills
• Sharp visual activity and exceptional concentration skills
• Strong proficiency with technology
• If you have Security, Military, Law Enforcement experience – even better!
• You have a state security license (BSIS Guard Card) and additional 32hr. BSIS security trainings (Additional security training can be obtained during the hiring process)

Preferred qualifications of a Surveillance Operator

• Platform Expertise: Direct experience with Symmetry, Exacqvision, Proxyclick, Ontic, and Everbridge.
• Analytical Tools: Familiarity with data visualization tools to track security trends.
• Fusion Center Familiarity: Experience working with or alongside a federal, state, or corporate fusion center. Understanding of the “all-crimes, all-hazards” fusion center methodology and information-sharing protocols (e.g., 28 CFR Part 23) is a strong differentiator.
• WAVR-21 certification preferred

In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work.

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

GardaWorld Security Services of California, Inc.
CA Private Patrol Number: 16344