GSOC Flex Operator - MUST HAVE OPEN AVAILABILITY

Securitas Security Services USA, Inc.; San Jose (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

Securitas USA is seeking a Global Security Operations Center (GSOC) Operator to monitor security systems, investigate alarms, and coordinate responses. The role emphasizes strong communication, teamwork, and adherence to security protocols in a fast-paced environment.

Ideal candidates will have a high school diploma, 18+ years old, and experience or education in security, with proficiency in Windows/Office and a customer-focused mindset. This on-site position supports global safety operations.

Qualifications

• High school diploma or equivalent.
• 18+ years of age minimum.
• Background check and pre-employment drug test.
• Associate degree or 2+ years in security-related fields.
• Strong customer service and communication skills.
• Ability to read, write and speak English clearly.

Responsibilities

• Investigate alarms and respond by security patrol or alerting Fire/Police.
• Assist employees with safety and security concerns.
• Monitor travel safety for company employees.
• Review multiple systems and sources to detect risks.
• Distribute advisories and coordinate corporate responses.
• Compile daily and incident reports.
• Follow incident management procedures for varied crises.
• Provide back-up and on-call support as needed.

Skills

Customer Service

Communication

Team Player

English Proficiency

multitasking

Windows & Office

Technical Aptitude

Education

Associate’s degree or 2+ years security experience

Bachelor’s degree in IT/Security (preferred)

Tools

Alarm monitoring

CCTV

Access control

Job description

Global Security Operations Center (GSOC) Operator

We help make your world a safer place.

Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients.

Essential Job Functions:

• Investigate alarms and respond by sending security patrol, or alerting Fire services or Police as needed

• Assisting company employees in all concerns that pertain to safety and security

• Monitoring travel safety and security of company’s employees

• Conducting ongoing review of multiple systems and sources to detect potential risks

• Notifying and coordinating corporate response by distribution of advisories and other communications

• Compiling daily reports and incident reports

• Following procedures for managing a variety of incidents, from minor incidents handled at the local level to global crises

• Provides back-up, support, and on-call function as needed

Additional Job Functions:

• Perform other related duties and special projects as required

• Gather and prepare reports on individual and team performance metrics

Minimum Qualifications and Requirements

• High school diploma or equivalent required

• At least 18 years of age

• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.

• As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test

• Associate’s degree or 2+ years of equivalent work experience in Military, Law Enforcement, Government, Corporate Security

• Strong Customer Service skills

• Excellent written and verbal communication skills

• Ability to read, write, and speak clearly in English

• Ability to multitask in a fast paced, at times stressed work environment

• Strong team player

• Comfortable with high-tech work environment, and constant learning of new tools and innovations

• Flexibility to work all shifts, and willingness to assist the team with overtime when needed

• Proficient in Microsoft Windows and Office Suite

Preferred Qualifications:

• Prior experience in a security operations center, or similar is highly preferred

• Bachelor’s degree in Information Technology, International Affairs/Relations/Business, Emergency Management, Political Science, Criminal Justice or related discipline

• Experience with security systems, including alarm monitoring, electronic access control, and CCTV

• Supervisory experience, ideally in a security role

The above statements are intended to describe the general nature of this job. They should not be construed as an exhaustive list of all responsibilities, requirements, skills, and standards required to perform essential job functions.

Are you interested in being part of our Team?

Weekly pay and Daily Pay Options

Competitive benefits

See a different world.

“Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”

#AF-PSIL

Make an Impact at Securitas USA

Securitas USA employees come from all walks of life, bringing a variety of skills, experiences, and perspectives. United by a shared purpose, we help make the world a safer place. We provide security services to meet the unique needs of our clients to help safeguard their people and assets.

At Securitas USA, our core values are the foundation of everything we do. Represented by the three red dots in our logo, Integrity, Vigilance, and Helpfulness guide how we serve our clients, support our colleagues, and engage with our communities.

Integrity

We act with honesty, accountability, and professionalism in everything we do, and we foster a culture where transparency, respect, and ethical behavior are expected.

Vigilance

We stay alert, aware, and attentive to our surroundings. Through observing and reporting, our employees help identify potential risks and respond to situations that may impact safety and security.

Helpfulness

We are approachable and service-oriented, whether assisting a client, colleague, or member of the community.

Securitas USA is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

Reasonable Accommodation: Securitas USA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Securitas USA will take steps to assure the people with disabilities are provided with reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [e-mail].