Growth-Focused Agency Account & Client Success Lead

paulgoughmedia; Celebration (FL); On-site; USD 50,000 - 60,000; Full time

Job summary

Paul Gough Media in Celebration, Florida is seeking an Agency Account & Customer Success Manager to oversee a portfolio of clients, ensure delivery of contracted marketing results, and drive growth. This hands-on, client-facing role collaborates with paid ads, website, content, AI, and fulfillment teams to deliver high-quality work on time.

The role emphasizes client engagement, value realization, and retention, with on-site responsibilities in Celebration. Salary range is $50–60K per year.

Qualifications

• Experience in agency account management and client success roles.
• Strong communication and relationship-building skills.
• Ability to coordinate across marketing, tech, and fulfillment teams.

Responsibilities

• Serve as primary relationship owner for Agency clients.
• Oversee onboarding and ongoing services; bi-weekly strategy calls.
• Ensure delivery of contracted marketing deliverables and client success metrics.
• Drive client engagement, value realization, and retention across accounts.
• Coordinate with internal teams to deliver projects on time and to high standards.

Job description

Paul Gough Media in Celebration, Florida is seeking an Agency Account & Customer Success Manager to oversee a portfolio of clients, ensure delivery of contracted marketing results, and drive growth. This hands-on, client-facing role collaborates with paid ads, website, content, AI, and fulfillment teams to deliver high-quality work on time.

The role emphasizes client engagement, value realization, and retention, with on-site responsibilities in Celebration. Salary range is $50–60K per year.