The Groups Inventory Analyst supports the Revenue Management team in optimising group-related revenue within HX. The role focuses on managing and analysing group inventory across all ships and sailings, ensuring effective allocation to maximise yield while supporting occupancy targets.
Key Responsibilities & Deliverables
This role combines analytical thinking with operational execution and will work very closely with various key stakeholders across the business.
- Manage and maintain group inventory across all ships and sailings, working closely with the wider inventory team to ensure maximum optimisation.
- Work closely with the Revenue Managers to identify any risks and opportunities.
- Maintain data accuracy across systems, ensuring all group inventory and changes are correctly reflected.
- Effectively support the Groups and Sales teams to ensure consistent and effective handling of allocation and pricing.
- Review ad-hoc requests and provide timely solutions where possible.
- Support business-as-usual operations, including handling queries, making inventory and pricing adjustments, and resolving issues.
- Contribute to process improvements to enhance efficiency, scalability, and overall group performance.
- Other duties as assigned.
- Thinks sustainably and brings this mindset to their team and partners.
- Champions the HXSpirits
Requirements:
- Fluency in English is required.
- Strong communication skills to collaborate across countries, teams, and time zones.
- Previous experience with Seaware, beneficial but not required.
- Experience working extensively with detailed requests related to complex reservations and/or group bookings.
- Experience with inventory allocation in a travel, hotel, or cruise environment.
- Experience with reservations area, preferably in revenue management, inventory control, or a similar analytical experience
- Experience in maritime, expedition, or cruise industry beneficial but not required.
- Tech-forward and adaptable, with a proven ability to quickly learn new systems.
- Proficiency in MS Office applications including Outlook, PowerPoint, Word, and Excel.
- Experience working in a multi-national organisation with a global guest mix.
- Ideally candidates will be based in the Eastern Time Zone.
Key Personal Attributes/Behavioural Competencies:
- Safety and Compliance minded for yourself and others.
- High degree of personal integrity and honesty.
- Effective problem solving, conflict resolution, networking, continuous improvement, and technical aptitudes.
- Clear and effective communication with internal and external stakeholders.
- Passionate about inclusion and belonging. You take pride in bringing people and different perspectives together to promote a diverse and inclusive workplace.
- Ability to manage execution and competing demands.
- Ability to adapt to change in a positive, productive manner.
- Approach work with an emphasis on attention to detail and accuracy to minimize mistakes.
- Ability to work in an organised and logical manner with the flexibility to adapt to change when necessary.
- Strong senseof initiative and urgency, with the ability to follow-up on outstanding matters efficiently.
- Demonstrates pride and ownership in all aspects ofyourwork, from high level advisory to essential day-to-day administration.
- Demonstrated polish and professionalism at all timeswhen engaging with leaders and team members with differing points of view.
The salary for this position is $72k to $85k USD DOE annually.