Group-X Manager In Training

Crunch Fitness - Fitness Growth Capital; Nashua (NH); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Free Membership

Free Results Membership for one loved one

Employee Discount on apparel and personal training

Company paid certifications

Paid personal training certifications with free CEUs

Job summary

Crunch Fitness - Fitness Growth Capital in Nashua, NH, is looking for a Management in Training (MIT) to lead by example and provide exceptional service to members. You will assist in onboarding new staff and ensure adherence to Crunch's standards and values.

The ideal candidate is a high-energy, detail-oriented team player passionate about helping others succeed. Compensation is $18.00 per hour with a pathway to leadership roles.

Qualifications

• Ability to model behaviors and teach procedures to new hires.
• Exemplifies Crunch Core Values in interactions with staff.
• Demonstrates a commitment to cleanliness and club standards.

Responsibilities

• Become certified and fluent in all Crunch SOPs.
• Deliver unforgettable service to every member and guest.
• Assist in onboarding new hires and provide mentorship.
• Ensure the gym environment meets visual and cleanliness standards.

Skills

Team player

Attention to detail

High energy

Passionate about member service

Leadership potential

Job description

Core Responsibilities

• Process Mastery & SOP Adherence:
  Become certified and fluent in all Crunch SOPs, checklists, and systems.
  Model perfect execution of opening, mid-day, and closing procedures.
  Consistently demonstrate sales scripting, tour delivery, and kickoff support at the highest standard.
  Serve as the “go-to” for staff questions on policies, processes, and culture.
• Staff Mentorship & Training Support:
  Assist GM/AGM in onboarding new hires by modeling behaviors and walking them through procedures.
  Shadow peers on tours, kickoffs, and front desk interactions — providing feedback when directed.
  Reinforce Crunch Core Values in daily interactions with staff.
  Lead by example to set the cultural tone of discipline, pride, and Legendary Service.
• Legendary Member Service:
  Deliver unforgettable service to every member and guest.
  Greet, engage, and build rapport to create raving fans.
  Resolve member questions or concerns with positivity, escalating to leadership when needed.
  Always uphold a professional, high-energy, and enthusiastic demeanor.
• Club Cleanliness & Presentation:
  Act as a daily guardian of the club’s visual standards.
  Participate in walkthroughs and ensure no detail is overlooked.
  Help enforce accountability among peers by modeling cleaning checklists and attention to detail.
  Create a facility members consistently describe as “the cleanest gym they’ve ever been in”.

What We’re Looking For

• A team player who leads by example, not authority.
• Obsessed with details, discipline, and consistency.
• High-energy, enthusiastic, and approachable.
• Passionate about helping members and peers succeed.
• Hungry to grow into a leadership role by first mastering the fundamentals.

Key Characteristics of Legendary MIT

• Walks the talk – follows every process without shortcuts.
• Brings positivity and hype to every shift.
• Acts as a culture-builder and role model for teammates.
• Obsessed with Legendary Service and operational excellence.
• Think like a leader, but works like the hardest teammate in the room.

Career Pathway

• MIT role is the first step toward leadership in FGC’s Crunch system.
• Successful completion → Eligible for Assistant General Manager or Assistant Personal Training Manager.
• Development timeline: 6–12 months, based on performance and cultural alignment.

Compensation

Compensation: $18.00 per hour

Benefits

• Free Membership.
• Free Results Membership for you & one loved one.
• Employee Discount on apparel, personal training and child care.
• Full-Time Management Employees: Annual reviews, incentives & performance based promotions.
• Company paid certifications.
• Paid personal training certifications with free CEUs.