Group Sales Manager - Corporate

Pyramid Global Hospitality; Marlborough (MA); On-site; USD 70,000 - 85,000; Full time

Job summary

The Embassy Suites by Hilton Boston Marlborough, operated by Pyramid Global Hospitality, is seeking a Group Sales Manager - Corporate to expand our corporate portfolio in Marlborough and surrounding areas. You will identify new opportunities, manage the sales cycle from prospecting to closing, and collaborate with hotel operations to deliver exceptional guest experiences for corporate groups.

The role requires strong relationship-building, strategic selling, and effective use of CRM and

Qualifications

• 2+ years of hotel sales or related experience preferred.
• Bachelor's degree in Hospitality, Business, Marketing, or related field preferred.
• Experience with Delphi or hotel sales systems is a plus.
• Strong communication, negotiation, and organizational skills.

Responsibilities

• Identify and develop new corporate accounts in local and regional markets.
• Build long-term relationships with corporate clients, travel managers, and meeting planners.
• Manage the sales process from prospecting to closing and account development.
• Prepare proposals, group resumes, and contracts for confirmed business.
• Collaborate with hotel operations to ensure a seamless transition from sales to events.

Skills

Relationship building

Sales

Prospecting

CRM systems

Cold calling

Education

Bachelor's degree in Hospitality/Business/Marketing

Tools

Delphi

CRM systems

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

At the Embassy Suites by Hilton Boston Marlborough we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at Embassy Suites by Hilton Boston Marlborough can mean for you! Embassy Suites by Hilton Boston Marlborough boasts 230 rooms, 3,500 sq ft of event space, restaurant, and bar.

What You Will Have An Opportunity To Do

The Embassy Suites by Hilton Boston Marlborough is looking for an enthusiastic and results-oriented Group Sales Manager - Corporate to join our team! This is an exciting opportunity for a relationship-focused sales professional to grow corporate business and strengthen our presence within the Marlborough and surrounding business communities. Our hotel features 230 spacious suites, meeting and event space, complimentary made-to-order breakfast, an evening reception, on-site dining, and convenient access to major area businesses and attractions. Are you a driven sales professional who loves building relationships, finding new business opportunities, and making an impact?

What You'll Do

As our Group Sales Manager, you will be responsible for developing new business and growing existing corporate accounts to maximize hotel occupancy and revenue. This position will be responsible for proactively developing and managing group and catering business within the Corporate market.

Key Responsibilities Include

• Identify, prospect, and develop new corporate accounts within the local and regional market.
• Build and maintain strong, long-term relationships with corporate clients, travel managers, meeting planners, and business partners.
• Generate new room-night and revenue opportunities through proactive sales calls, emails, appointments, site visits, networking, and community involvement.
• Perform and oversee preparation for Corporate Group Catering and Events including completion of Banquet Event Order (BEO), meeting room set up specifications, banquet food and beverage, audio visual, program details, billing details and collection of payments
• Respond promptly to incoming group opportunities and effectively convert qualified leads into definite business.
• Sell guestrooms, meeting space, food and beverage and other hotel services while maximizing the total value of each opportunity.
• Prepare proposals, contracts, group resumes, room block agreements and supporting documentation for confirmed business.
• Manage the sales process from initial prospecting through closing and account development.
• Conduct hotel tours and presentations for prospective corporate clients that showcase the hotel and create confidence in the customer experience.
• Maintain an active and accurate sales pipeline, including prospecting activity, tentative business, follow-up dates and account development plans.
• Work closely with the Director of Sales, Revenue Management, and hotel operations to maximize revenue and ensure an exceptional guest experience.
• Stay informed about local business activity, market trends, competitor activity, community events and demand generators to identify new sales opportunities.
• Represent the hotel at networking events, trade shows, business functions, and community events to increase hotel visibility and generate new business.
• Maintain accurate account information, sales activities, and opportunities within the hotel's sales/CRM systems.
• Meet or exceed established sales goals and performance objectives.
• Develop strategies to increase weekday occupancy and strengthen the hotel's corporate group, banquet and catering business.
• Collaborate with the Front office, Operations and other hotel departments to ensure a seamless transition from sales to event execution.
• Supervise the coordination and planning for assigned group and catering events.
• Support overall sales and marketing initiatives as needed.

What We're Looking For

• A confident and enthusiastic relationship builder.
• Goal-oriented and motivated by achieving sales results.
• Excellent organizational and follow-up skills with the ability to manage multiple opportunities simultaneously.
• A demonstrated ability to develop new accounts and grow existing business.
• Comfortable with cold calling and proactive prospecting.
• An excellent communicator, both verbally and in writing.
• A collaborative mindset and the ability to work effectively across hotel departments.
• Strong business judgement and the ability to evaluate opportunities and make sound sales decisions.
• Professional, personable, and comfortable representing the hotel in the community.
• Creative and resourceful when identifying new business opportunities.
• Familiarity with CRM, hotel sales or sales management systems.
• Experienced in hospitality, hotel sales, business development, or a related sales environment.

Preferred Qualifications

• 2+ years of hotel sales, corporate sales, hospitality sales, or related experience preferred.
• Experience with corporate accounts, negotiated rates, group rooms, or business travel preferred.
• Experience working with hotel sales systems such as Delphi, preferred.
• Knowledge of the Marlborough/Worcester/MetroWest business market is a plus.
• Bachelor's degree in Hospitality, Business, Marketing, or a related field preferred, but relevant experience will be considered.

Compensation

$70,000

$85,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.