Group Sales Manager

Hei Hotels Inc.; Baltimore (MD); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Health & Wellness

Retirement plans

Travel benefits

Discount programs

401(k) matching

DailyPay

Discounts

Job summary

HEI Hotels and Resorts in Baltimore is seeking a results-driven Sales Manager to manage accounts, solicit new business, and exceed revenue goals across rooms, food, beverage, and rentals.

You will prospect, present, negotiate, and close contracts with corporate and group clients, coordinating with hotel departments to ensure outstanding service and timely follow-through. The role requires hotel sales experience and strong communication skills.

Qualifications

• 3+ years of past sales experience preferred.
• Hotel experience preferred.
• Advanced knowledge of market trends, competition, and key customers of the hotel.
• Able to set priorities, plan, organize, and delegate.
• Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi.
• Advanced knowledge of sales skills, revenue management, training, and motivation of peers.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Effective verbal and written communication skills.

Responsibilities

• Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication.
• Advance revenue by selling room, banquet, and room rental through direct prospecting, presentations, contracts, negotiations and closing.
• Maximize revenue by selling all facets of the hotel, to past, current, and potential clients.
• Handle account details so that solicitation and closing are complete and documented.
• Coordinate departments' participation in servicing accounts.
• Develop and conduct persuasive sales presentations to prospective clients.
• Prepare information for meetings and entertain clients as appropriate by potential business from that account.
• Communicate directions to all departments to ensure high service quality.

Skills

Sales experience

Account management

Prospecting

Negotiation

Presentation skills

CRM

Microsoft Word/Excel

Tools

Delphi

Microsoft Excel

Job description

About Us

Located in the vibrant heart of downtown, the Baltimore Marriott Inner Harbor at Camden Yards offers exceptional opportunities for our valued associates. Positioned for convenience with easy access to public transit and a discounted on-site parking option, commuting is effortless. Our team members enjoy complimentary meals, uniforms, and a wide range of career advancement possibilities—allowing you to build a fulfilling career while supporting your family and loved ones. Whether you seek a full-time position or a flexible part-time role, we welcome you to become part of our close-knit family. By joining us, you’ll be part of a passionate, fun-loving team that works hard and supports each other. As a member of the HEI family, you will experience the benefits of the HEI Loves culture, which is dedicated to celebrating our associates through competitive compensation, comprehensive benefits, and generous paid time off. Beyond the basics, our associates enjoy health and wellness programs, robust retirement plans, travel benefits, product and service discounts, and much more. At the Baltimore Marriott Inner Harbor, we’re committed to supporting you every step of the way, both professionally and personally.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description.

We value U.S. military experience and invite all qualified military candidates to apply.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Compensation

Salary Range: $70,000.00 - $75,000.00 Annually

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Overview Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded. Responsible for soliciting new group sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental.

Essential Duties and Responsibilities

• Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication.


• Advanced level of producing room, banquet, and room rental revenue through directly soliciting business via aggressive prospecting, making presentations, developing contracts, negotiating, and closing sales.


• Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current, and potential clients.


• Handle account details so that all pertinent aspects of solicitation and closing are complete and documented.


• Coordinate various departments' participation in servicing accounts.


• Develop and conduct persuasive verbal sales presentations to prospective clients.


• Prepare information for, meet with, and entertain clients as deemed appropriate by potential business from that account.


• Communicate both verbally and in writing to provide clear direction to all departments in the hotel to ensure high quality of service to customers.


• Prepare correspondence to customers, internal booking reports and file maintenance.


• Participate in daily business review meeting, pre-convention meetings, training and other sales-related meetings as required.


• Attend trade shows, community events and industry meetings.


• Advanced knowledge of market trends, competition, and key customers of the hotel.


• Comply with attendance rules and be available to work on a regular basis.


• Perform any other job-related duties as assigned.

Qualifications and Skills

• 3+ years of past sales experience preferred.


• Hotel experience preferred.


• Advanced knowledge of market trends, competition, and key customers of the hotel.


• Able to set priorities, plan, organize, and delegate.


• Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi.


• Advanced knowledge of sales skills, revenue management, training, and motivation of peers.


• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.


• Effective verbal and written communication skills.


• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

• For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.


• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.


• HEI also provides pet insurance through the ASPCA.


• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.


• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.


• We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.


• HEI Hotels and Resorts provides travel benefits, product and service discounts, and much more.